October 18, 2017

Assertive Communication

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It is through communication that members interact, and effective communication is a prerequisite for every aspect of group functioning.

Date Early Bird Rate (until January 7, 2018) Regular Rate
February 7-8

6888 PHP + VAT

7888 PHP + VAT

Communication is the basis of all human interaction and for all group functioning.

Every group must take in and use information. A group exist because of communication, on exchanging information and transmitting meaning. All cooperative action is contingent upon effective communication, and our daily lives are filled with one communication experience after another.

Through communication, members of groups reach some understanding of one another, build trust, coordinate their actions, plan their strategies, agree upon division of labour, and conduct all group activities —even exchange insults. It is through communication that members interact, and effective communication is a prerequisite for every aspect of group functioning. (Joining together: Group Theory and Group Skills by David W. Johnson and Frank P Johnson, 1987, p.173) this proves just how important communication is in the success of the organization. Poor communication can lead to performance and poor performance can lead to losses hence, a company cannot afford to have poor communication.

If you’re looking for Assertive Communication Training in Manila, ExeQserve offers this training to help members of the team by equipping them with the necessary knowledge and skills for effectively conveying understanding.

Assertive Communication Workshop Objectives

  • Appreciate the importance of communication in work success
  • Identify various communication styles
  • Pave the way for positive interactions
  • Appreciate the art of active listening
  • Anticipate and avoid common misunderstandings
  • Practice assertive communication
  • Manage challenging conversations
Time Activities Activity Objectives
8:30 to 12:00
(morning session)
Appreciating Communication
· Communication and performance
· Pay-offs to effective communication
· The communication process
· Barriers to effective communication
· Communication Styles
· Describe the importance of effective communication
in their career
· Describe the communication process
· Identify the barriers to communication and how to
address them
· Describe the four communication styles; passive,
passive-aggressive, aggressive and assertive
12:00 to 1:00 Lunch Break
1:00 to 5:30
(afternoon session)
Developing the Assertive Mindset
· Your communication rights and
· Assertive Mental model
· Moving from Victim to Hero
· Taking responsibility for one’s
action and reaction
Active Listening
· Explain their communication rights and
· Describe the needed mindset change from
unassertive to assertive
8:30 to 12:00
(morning session)
Building the Assertive
Communication Skills
· Assessing one’s assertiveness skill
· Moving from Passive and Aggressive to
· Assertive Communication tactics
· I statements
· Broken record tactic
· Fogging
· Content to process shift
· Assertive Inquiry
· Assess their current assertiveness level
· Describe the process of moving from unassertive to
assertive communication style
· Enumerate techniques for assertive communication
12:00 to 1:00 Lunch Break
1:00 to 4:00
(afternoon session)
Dealing with Challenging
· Causes of conflicts
· Managing your emotion through
Disputation Process
· Moving from Competition to Collaboration
· Apply assertiveness for transforming conflicts into
productive conversation or collaboration.
4:00 to 5:30 · Forward Agenda · Create a plan to put learning into action
5:30 · Closing


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