Conflicts are an integral part as well as a consequence of living in society.
Whether in our professional, family, or social environments, we are likely to face numerous conflicts, some having happy endings while others may be potentially disastrous to us. Not acknowledging the pervasiveness of conflicts in our daily lives is refusing to face facts and the reality of “living” in organizations.
As sure as each person is different, conflict is bound to happen. Conflicts are neutral and healthy. The way it is handled makes it good or bad. In organizations, there are two types of conflict. “Productive” and “Interpersonal Conflict.” The lack of one leads to another. Encouraging productive conflicts in organizations maximize the brainpower of its people, makes various options available, prevents the organization from making expensive mistakes, and builds teamwork. Lack of it, on the other hand, lead to interpersonal conflict that can brake trust, encourage second-guessing, jump to conclusion, and ruin teamwork and hence performance. Maintaining productive conflict and avoiding interpersonal conflict however requires a change of mindset, acquiring new communication skills, and establishing norms.
Exeqserve offers this Conflict Management Training which helps the participants understand the nature of conflict, understand their personal conflict resolution styles, make personal decisions to adjust their techniques to fit the situation, and learn skills in building team norms and rules of engagement.
Objectives
After the session, the participants are expected to;
- Describe the nature of conflicts
- Use some win-win tactics in resolving conflicts
- Establish norms or rules of engagement when dealing with conflict situations
- Handle difficult conversations with skill
If you want this Workplace Conflict Management Training for your team, call us today at 8459 9603 or email your inquiries to information@exeqserve.com
