Problems and decisions are part of day-to-day life in any organization.
Equipment breaks down. Sales performance does not meet target. Customers complain. Work gets delayed. Collection extends beyond due date. And people violate company rules. As Murphy’s Law states, “anything that can go wrong will go wrong”.
However, most managers and supervisors solve workplace problems using quick fix, short-term solutions based on limited experience and data. The results are problems that recur and often get worse, demoralizing the whole organization. Organization leaders of today need a good balance of creative and critical thinking to produce workable, effective and innovative solutions.
And to choose the “best” solution requires a positive mind set and skillful use of tools and techniques in decision-making. Without sound decisions, there can be no real practice of leadership.
We, a fast growing Training-Consulting Company in the Philippines have developed a Problem Solving Training Program that aims to boost the problem solving and decision making skills as well as the creative thinking and critical thinking abilities of managers and supervisors.
Objectives
- At the end of the One (1)-DAY program, participants must be able to:
- Display a sense of urgency and decisiveness in attending to workplace problems and decisions.
- Exhibit a balance of creativity and critical thinking in dealing with workplace problems and decisions.
- Perform the five (5) steps in analysing and prioritizing workplace concerns, conduct the four (4) steps in Problem Analysis in determining root causes of problems and developing solutions options.
- Apply the seven (7) steps in Decision Analysis in determining the best course of action among available alternatives.
- Execute the four (4) steps in Potential Problem Analysis in anticipating and dealing with potential threats to a decision / solution.
- Provide solutions to problems and make the needed decisions using a variety of sound tools and techniques.
- prepare sound and comprehensive action plans for one’s work unit
Methodologies
The above programs will use the following methods:
- Structured Learning Exercises
- Processing of Lessons
- Interactive Lectures (incorporating Class Discussion)
- Case Presentations with Feedback Giving
- Assessments
- Film Showings
If you want this Problem Solving and Decision Making Training for your team, call us today at 8459 9603 or email your inquiries at information@exeqserve.com