By Edwin Ebreo When employees violate company policies, it is the supervisor or managerâs job to give the appropriate sanction. If an employeeâs offense is minor or not grave enough to cause termination, the penalized employee will continue to be that supervisorâs staff and the supervisor will have to continue relying on that employeeâs performance…
By Jun M. Roy (Jun Roy is one of ExeQserveâs Senior Training Consultants. He is also the head of training for one of the Philippineâs largest insurance company. He blogs at HR Toolbox. Know more about him by clicking the link above.) Most likely, you have heard about S.MA.R.T. Goals hundreds, if not thousands of times already.…
By Edwin C. Ebreo âThere is no I in Teamâ Michael Jordan was reminded by Chicago Bulls assistant coach Tex Winters after Jordan scored a straight 20 points. Jordan returned Winterâs comment with âThereâs âIâ in âwin.ââ Some might find Jordanâs quip as a bit of an arrogance but you know what I think? I think…
By:Â Geraldine Cruz If resumes are supposed to put people in the best possible light, then why are many dynamic, driven personalities represented by staid, lifeless resumes? If your cover letters are supposed to highlight the best of who you are, then why do your cover letters seem like they were lifted from generic templates that…
by Edwin C. Ebreo How deeply is customer service embedded in your culture? I came up with some kind of a checklist that I wish to share with you today. Does your company policy clearly communicate that customer happiness is a priority? Do your employees understand clearly the implications of rendering good or bad customer service?…
