Service Culture Enhancement
Online Workshop Series
Service excellence is the fundamental outcome of a productive, successful organization and a motivated workforce. To achieve the higher levels of service, the people must be motivated to go that extra mile. They should embrace a service mindset and build lasting relationships with customers both internal and external. A service culture is one that has everyone in the organization aligned with the company’s service philosophies. Achieving organizational alignment however is not just a function of training; it is more than anything, a function of leadership. You can only achieve consistent customer service performance when leaders effectively and consistently send the message that customer service is important.
Developing a successful customer service-focused organization requires an ongoing, strategically driven, and persistent effort that integrates learning seamlessly with service culture-building on the job. Practical solutions are built into the initiatives that emphasize not only what to do, how to do it, and more importantly why they must do it — from understanding customer needs to developing customer-focused solutions to recovering masterfully from service errors.
ExeQserve now offers a series of online workshops that will enable key players of your organization to fulfill their important role of creating the right environment that nurtures the right service attitude and equips learners with the right knowledge and skills that lead to better customer experience. Each session in the series identifies who should attend and what the learning outcome will be.
