The office administrators, whether they are managers or assistants are the thankless workhorses of an organization. They need to be effective, efficient, resilient, and capable of demonstrating grace under fire. They catch a lot of the work that others do not own or do not want to own. In short, they are there to make other people’s lives easier and more organized. To be effective in this role, an administrative professional needs to embrace a set of attitudes and professional qualities. They also need to develop technical skills to organize and systematize.
ExeQserve Consultants developed a two-day program aimed at developing the necessary knowledge, attitude, skills, and habits for effective office administration. We shall use various methodologies of experiential learning to ensure that participants have a clear understanding of their roles, what they need to do and the attitude they need to maintain amidst the challenges of office administration.
Our Methodologies:
To ensure the suitability of learning and application in the workplace, ExeQserve shall apply the following strategies:
- Customization of design based on the result of a thorough needs analysis
- Submission of a needs analysis report to management for their perusal
- Facilitation of highly interactive and output-oriented two-day workshop
- Use role plays and simulation to ensure that participants can practice the skills being shared.
- Submission of a detailed post-workshop report that contains the workshop outputs, our observations and recommendations.
Objectives:
- Explain the role of an administrative professional and its importance
- Identify the participants’ external and internal customers and their responsibilities for each customer
- Describe the difference between basic and excellent office administration
- Appreciate the importance of attitude and mindset in achieving office administration success
- Enumerate the competencies necessary for effective office administration
- Map the office administration process and establish criteria for effective execution
- Identify techniques for effective records management
- Describe common practices coordinating office administration works
- Develop an action plan for dealing with challenges and applying learning in the workplace.
If you want this Office Administration Training for your team, call us today at 8459 9603 or email your inquiries at information@exeqserve.com
