On Resume Writing: Turn the ZZZZs to Zings

By: Geraldine Cruz If resumes are supposed to put people in the best possible light, then why are many dynamic, driven personalities represented by staid, lifeless resumes? If your cover letters are supposed to highlight the best of who you are, then why do your cover letters seem like they were lifted from generic templates that…

Top 10 Service Culture Indicators

by Edwin C. Ebreo How deeply is customer service embedded in your culture? I came up with some kind of a checklist that I wish to share with you today. Does your company policy clearly communicate that customer happiness is a priority? Do your employees understand clearly the implications of rendering good or bad customer service?…

The Two Faces of Social Web

By: Sonnie Santos Someone asked to clarify the difference of social web from social networking sites. I explained that social networking sites are part of social web, but the latter is larger because social web includes all web 2.0 applications . These include blogs like wordpress and blogspot, micro blogs like twitter,video sharing sites like youtube, photo sharing sites like flickr. One…

Spiritual Intelligence as Management Tool?

By: Sonnie Santos In a post about 5 months ago, I briefly discussed about spiritual intelligence. I got several inquiries from students and managers alike since then. So please allow me to re-post an article I wrote years ago. This is also my advocacy, I will release a mini e-book on the subject soon and expect more…

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A+ for Credibility

By: Geraldine Cruz The job of your resume and cover letter is to convince your potential employer to shortlist you for an interview.  At the interview, it is your job to convince them that you are the best person among all the candidates.  At both stages, the objective is the same – to persuade.  To…

The Key to Performance Management Success

By: Edwin Ebreo How do you know you have a successful performance management system? That’s when your employees’ performance are improving and you have a definite way of telling. How do you know it isn’t working? If managers are doing as little as possible to achieve minimum compliance, which is probably to submit shabbily filled out…

Wield The Power Of Communication

By: Edwin Ebreo Work gets done, problems get solved, customers are happy and goals are achieved.  Such is the power of communication. Without it, the opposite happens; people yield to mediocrity, problems linger, customers misunderstand, hence, they are unhappy. All these block your team from harmoniously working together and achieving organizational goals. There can be…

Factors That Affect Teamwork

By: Edwin Ebreo In all my years as a team building facilitator and participant, I have observed that five factors affect the success or failure of teamwork. They are: • Leadership • Team Dynamics • Communication Skills • Team working environment, process or tools Of all these, leadership is pivotal. As I facilitate teambuilding workshops,…