Good communication skills and a good communication culture impact organizational performance. When people are equipped with the necessary skills and mindset towards communication, they can:
- Effectively sell ideas and products,
- Address problems,
- Recognize areas for improvement and remove barriers to performance.
This includes streamlining processes, expediting movement, and keeping good relationships with customers and co-workers.
It is easy to ignore the need for people to improve communication because they associate their skills with their eloquence. Effective communication is more than just being able to put words together. It requires having the right mindset for collaboration, the right listening skills for better understanding, and the right amount of confidence to convey a message or assert a need. There is a need for people to be assertive. To achieve it, they need to unlearn old programs about communication and adopt a new set.
This program is designed to help learners appreciate the nature of communication from the vantage points of the sender and receiver and how they need to be good at both. We will introduce skills using demonstration and role-plays to help them put the concepts into application.
Workshop Objectives
At the end of the workshop, the learners will be able to identify and practice using assertive communication techniques to improve their interpersonal communication skills. Specifically, they will be able to:
- Describe the importance of effective communication in their career
- Describe the communication process
- Identify the barriers to communication and how to address them
- Describe the four communication styles; passive, passive-aggressive, aggressive and assertive
- Explain their communication rights and responsibilities
- Describe the needed mindset change from unassertive to assertive
- Assess their current assertiveness level
- Describe the process of moving from an unassertive to an assertive communication style
- Enumerate techniques for assertive communication
- Apply assertiveness to transform conflicts into productive conversation or collaboration.
- Create a plan to put learning into action
If you want this Assertive Communication Training for your team, call us today at 8459 9603 or email your inquiries at information@exeqserve.com
