Great managers are experts in the art and science of recognition. They recognize the importance of employee engagement in achieving organizational success. When employees are engaged, they feel a profound connection with the company, take ownership of its goals and do their best to contribute to its success. When they are disengaged, they sleep-walk through…
First of all, let me sell you the big idea of building and strengthening your company’s mentoring culture. A well-implemented mentoring program can do a lot of good for the company. It is the most effective and efficient way of developing talents. It improves the communication, listening, facilitating, and learning skills of the company’s managers…
In this post, I wish to share my thoughts on three things; indicators that one is coachable, the value of coachability and how to be coachable. Are you Coachable? Let me start with what I think are indicators of one’s coachability. Try to answer the following questions: Are you actively seeking to improve your performance…
My quick answer is yes. Managing your boss is a very important skill! As a boss, it serves you to let them learn how to do it! There are so many benefits to this. Let me count the ways where your organization, you and your staff can grow if they learn to work with you…
We heard this quote a long time ago. Simon Sinek mentioned something similar to it recently, and it went by viral. Do I agree? Should we really hire for attitude and train for skill? Yes, I agree! A lot of you would agree too if it’s not so darn difficult to do! I’ve been a…
Here’s an update from my experience running three courses on recruitment in 2019. When you run training for people of different positions, industries and backgrounds, you learn a lot, and that’s what happened to me. Our 2019 training on Competency-based Recruitment, The Boot-camp, and the Interviewing and Hiring Decision-making, attracted HR professionals at all levels…
The main reason for having a Succession Management Program is quite obvious; we want to make sure that we have a deep pool of talents ready to take on bigger responsibilities when the need arises. However, given the volatile nature of the business climate and the penchant of people to jump from company to company,…
For the last 25 years, I’ve been working with Learning and Development Managers from various organizations and industries. I’m always pleased to see ones who know what they are doing and are making great impact in their organizations. They are, however, quite rare. In this article, I’d like to share my insights on what I…
It is most often the case. Front liners are sent to customer service training hoping that they’ll get better at serving customers. Most of what they learn is how to be nice because they can do very little about the snags that negatively affect customer experience. Application of learning is often short-lived too, because there…
The quick answer is yes, it can. When you tell your team, you are going to have a team building event, you get different kinds of reactions depending on how many times you’ve done it. I can enumerate them based on personal experience: If it is your team’s first time, it might elicit excitement and…
