Let ExeQserve Help You Bring Your L&D Strategy to a Higher Level! The Challenges of Outsourcing Training Several challenges hinder the effectiveness of training interventions: The relevance of content to learners’ jobs – Many training participants complain especially about off-the-shelf courses because they find it difficult to contextualize the content in their work setup. Learner…
In this post, I wish to share my thoughts on three things; indicators that one is coachable, the value of coachability and how to be coachable. Are you Coachable? Let me start with what I think are indicators of one’s coachability. Try to answer the following questions: Are you actively seeking to improve your performance…
This article is an excerpt from the book I wrote, The Performance Management Toolkit. This describes the inspiration behind the e-book. It also describes the roles played by HR, Line Managers, and employees in using the system to improve performance. Companies use the term Performance Management a lot. When you look at how they practice…
By: Boom San Agustin If you’re an old hand at selling, like me, I’m sure you’re familiar with the Feature-Attribute-Benefit (FAB) tool (more popularly known as the FAB Analysis). However, sometimes frustratingly, many of the younger sales people I’ve been training had no idea what FAB was. So, here’s a short explainer before I get…
For the last 25 years, I’ve been working with Learning and Development Managers from various organizations and industries. I’m always pleased to see ones who know what they are doing and are making great impact in their organizations. They are, however, quite rare. In this article, I’d like to share my insights on what I…
It is most often the case. Front liners are sent to customer service training hoping that they’ll get better at serving customers. Most of what they learn is how to be nice because they can do very little about the snags that negatively affect customer experience. Application of learning is often short-lived too, because there…
ExeQserve conducted another successful 3-day Trainer’s Training Public Workshop last July 25-27, 2018. The workshop was conducted by ExeQserve’s very own President and Founder, Mr. Edwin C. Ebreo at BSA Twin Towers Hotel in Ortigas. The event was attended by 21 participants from different organizations and industries. The participants are highly engaged in the discussion &…
“Today’s problem came from yesterday’s solution” – Peter Senge Many of today’s challenges are complex and cannot be tackled with the narrowly-focused, unconnected thinking of the past. Managers must be capable of seeing the big picture and must make decisions and take action in complex environments in which finance, economics, clients, people and nature are interconnected…
“When I discover who I am, I’ll be free.” – Ralph Ellison, Invisible Man Organizational Behavior is the collective behavior of each employee. Their individual behavior affects the dynamics of the group. Everyone’s role contributes to the organizational performance, either directly or indirectly. Regional Human Rights Commission – ARMM (RHRC-ARMM) sent 63 of their employees…
“Your image is the result of the collective perceptions people have about you. Appearance, Behavior, Gestures, Facial Expressions, Voice, this is your professional package.” –Karen Espiritu, Facilitator Does your company invest heavily in their image through advertising, marketing and even in their office furniture? If so, they believe that image is one key differentiation factor…
