For the last 25 years, I’ve been working with Learning and Development Managers from various organizations and industries. I’m always pleased to see ones who know what they are doing and are making great impact in their organizations. They are, however, quite rare. In this article, I’d like to share my insights on what I…
It is most often the case. Front liners are sent to customer service training hoping that they’ll get better at serving customers. Most of what they learn is how to be nice because they can do very little about the snags that negatively affect customer experience. Application of learning is often short-lived too, because there…
ExeQserve conducted another successful 3-day Trainer’s Training Public Workshop last July 25-27, 2018. The workshop was conducted by ExeQserve’s very own President and Founder, Mr. Edwin C. Ebreo at BSA Twin Towers Hotel in Ortigas. The event was attended by 21 participants from different organizations and industries. The participants are highly engaged in the discussion &…
“Today’s problem came from yesterday’s solution” – Peter Senge Many of today’s challenges are complex and cannot be tackled with the narrowly-focused, unconnected thinking of the past. Managers must be capable of seeing the big picture and must make decisions and take action in complex environments in which finance, economics, clients, people and nature are interconnected…
“When I discover who I am, I’ll be free.” – Ralph Ellison, Invisible Man Organizational Behavior is the collective behavior of each employee. Their individual behavior affects the dynamics of the group. Everyone’s role contributes to the organizational performance, either directly or indirectly. Regional Human Rights Commission – ARMM (RHRC-ARMM) sent 63 of their employees…
“Your image is the result of the collective perceptions people have about you. Appearance, Behavior, Gestures, Facial Expressions, Voice, this is your professional package.” –Karen Espiritu, Facilitator Does your company invest heavily in their image through advertising, marketing and even in their office furniture? If so, they believe that image is one key differentiation factor…
“Great sales people don’t sell NOUNS. They sell VERBS.” – Boom San Agustin, Facilitator The game has changed for sellers. The market we once knew so well is steadily becoming unrecognizable. A newer and more informed type of client has emerged and we recognize that our current way of selling just won’t cut it anymore.…
” A good training is a well-designed training!” – Edwin C. Ebreo, President & Founder of ExeQserve The Trainer’s role is crucial in facilitating learning. An effective facilitator appreciates learning concepts and uses appropriate methodologies to maximize absorption of information and build confidence in practice. To help enhance Ayala Property Management Trainer’s competence in delivering training,…
“I don’t care what people think about me.” In the professional world, that is a lie. And anyone who ever believes that would not go far. Your image, the public’s perception of you, can spell professional success. What people think about you matters because everybody is a potential customer. A potential customer decides to transact…
“Hire for attitude, train for skill” I’ve heard this quote so many times and from so many sources, I could not associate it with anyone anymore. I completely agree with this. I’m sure you do too. Very few people get fired for their lack of knowledge or skill, it’s often due to lack of proper…