By: Geraldine Cruz If resumes are supposed to put people in the best possible light, then why are many dynamic, driven personalities represented by staid, lifeless resumes? If your cover letters are supposed to highlight the best of who you are, then why do your cover letters seem like they were lifted from generic templates that…
by Edwin C. Ebreo How deeply is customer service embedded in your culture? I came up with some kind of a checklist that I wish to share with you today. Does your company policy clearly communicate that customer happiness is a priority? Do your employees understand clearly the implications of rendering good or bad customer service?…
By: Sonnie Santos Someone asked to clarify the difference of social web from social networking sites. I explained that social networking sites are part of social web, but the latter is larger because social web includes all web 2.0 applications . These include blogs like wordpress and blogspot, micro blogs like twitter,video sharing sites like youtube, photo sharing sites like flickr. One…
By: Sonnie Santos In a post about 5 months ago, I briefly discussed about spiritual intelligence. I got several inquiries from students and managers alike since then. So please allow me to re-post an article I wrote years ago. This is also my advocacy, I will release a mini e-book on the subject soon and expect more…
By: Geraldine Cruz The job of your resume and cover letter is to convince your potential employer to shortlist you for an interview. At the interview, it is your job to convince them that you are the best person among all the candidates. At both stages, the objective is the same – to persuade. To…
By: Edwin Ebreo Most training plans I’ve seen are products of training needs surveys; hence most of them are basically lists of training programs to be run one after another. What is wrong with that picture? Whether or not you identified the right programs to run and identified the best trainer to run it, there…
By: Edwin Ebreo How do you know you have a successful performance management system? That’s when your employees’ performance are improving and you have a definite way of telling. How do you know it isn’t working? If managers are doing as little as possible to achieve minimum compliance, which is probably to submit shabbily filled out…
By: Edwin Ebreo Work gets done, problems get solved, customers are happy and goals are achieved. Such is the power of communication. Without it, the opposite happens; people yield to mediocrity, problems linger, customers misunderstand, hence, they are unhappy. All these block your team from harmoniously working together and achieving organizational goals. There can be…
By: Edwin Ebreo In all my years as a team building facilitator and participant, I have observed that five factors affect the success or failure of teamwork. They are: • Leadership • Team Dynamics • Communication Skills • Team working environment, process or tools Of all these, leadership is pivotal. As I facilitate teambuilding workshops,…
By: Christine Dapa They say good things come to those who wait. This used to be true even for talent selection and acquisition but not anymore. The rule of the recruitment game has changed. This is due to the ever increasing disparity between needed talents and their availability. There is a tough competition for talent out…