This concept is sweeping the world of training. In the Philippines, our own Philippine Society for Training and Development is campaigning for turning the Filipino Trainer into a âWorkplace Learning and Performance Professionalâ In the recently concluded PSTD convention, the organization declared this vision of the Filipino WLP professional: âThe Filipino Workplace Learning and Performance…
By Edwin C. Ebreo Itâs true! Everyone in your organization that carries a managerial title has human resource management responsibilities. As a matter of fact, their success as managers is hinged on their ability to carry out these responsibilities. Unfortunately, many managers refuse to own them much less learn how to use the tools available to…
By Edwin Ebreo Let me answer that question directly. It can help you get more return in your other investments When management teams are not encumbered by bad politics, managers are able to unite towards decisions and implementations. Issues about certain decisions are threshed out early and addressed. Each manager communicates the needed changes to his…
By Edwin Ebreo When employees violate company policies, it is the supervisor or managerâs job to give the appropriate sanction. If an employeeâs offense is minor or not grave enough to cause termination, the penalized employee will continue to be that supervisorâs staff and the supervisor will have to continue relying on that employeeâs performance…
By Jun M. Roy (Jun Roy is one of ExeQserveâs Senior Training Consultants. He is also the head of training for one of the Philippineâs largest insurance company. He blogs at HR Toolbox. Know more about him by clicking the link above.) Most likely, you have heard about S.MA.R.T. Goals hundreds, if not thousands of times already.…
By Edwin C. Ebreo âThere is no I in Teamâ Michael Jordan was reminded by Chicago Bulls assistant coach Tex Winters after Jordan scored a straight 20 points. Jordan returned Winterâs comment with âThereâs âIâ in âwin.ââ Some might find Jordanâs quip as a bit of an arrogance but you know what I think? I think…
By:Â Geraldine Cruz If resumes are supposed to put people in the best possible light, then why are many dynamic, driven personalities represented by staid, lifeless resumes? If your cover letters are supposed to highlight the best of who you are, then why do your cover letters seem like they were lifted from generic templates that…
by Edwin C. Ebreo How deeply is customer service embedded in your culture? I came up with some kind of a checklist that I wish to share with you today. Does your company policy clearly communicate that customer happiness is a priority? Do your employees understand clearly the implications of rendering good or bad customer service?…
By: Sonnie Santos Someone asked to clarify the difference of social web from social networking sites. I explained that social networking sites are part of social web, but the latter is larger because social web includes all web 2.0 applications . These include blogs like wordpress and blogspot, micro blogs like twitter,video sharing sites like youtube, photo sharing sites like flickr. One…
By: Sonnie Santos In a post about 5 months ago, I briefly discussed about spiritual intelligence. I got several inquiries from students and managers alike since then. So please allow me to re-post an article I wrote years ago. This is also my advocacy, I will release a mini e-book on the subject soon and expect more…
