Receiving bad criticism can be a challenging experience, especially when it’s delivered poorly or feels like a personal attack. However, it’s crucial to remember that criticism, even when poorly expressed, can be a valuable source of personal and professional growth. As Stephen Covey wisely said, “10% is made up of what happens to you, 90%…
Do you implement a 4-level Training Evaluation? If your answer is yes, that’s great, but do you also have a strategy for seeing to it that your training initiatives lead to a positive impact on organizational performance? The answer must also be yes. Otherwise, your training evaluation plan is reactive and neither strategic nor proactive.…
How important is it for you to be able to influence your boss? Managing your boss can help you find common ground with your manager, build a strong and trusting relationship, and help you showcase your leadership skills. Navigating hierarchical structures and influencing decisions from the bottom up can be challenging in any cultural setting,…
Every time I conduct mentoring or coaching courses, I’m met with a chorus of managers echoing the same concern: “How can we possibly find the time for this?” It’s a genuine pain point, with many feeling overwhelmed by their administrative responsibilities alone. This dilemma has become more of an epidemic than a mere challenge. Yet,…
Micromanagement, the bane of modern organizational growth, is a term many of us have come across, and some might even be unknowingly guilty of practicing it. Let’s dive deep into understanding this concept and unmask the reasons behind it. If you are indeed a micromanager, you can’t get off it overnight. Empowering people requires an…
Relationship spells the difference between commitment, and minimum compliance, interdependence and counter-dependence, collaboration and to each his own. Leaders who don’t know how to build a strong working relationship with the team will find themselves frustrated with progress and end up putting out fires a lot. Building strong relationships with your team members is not…
Training is important. Companies invest money to help equip people in the organization for the challenges of today and tomorrow. We can’t really say that this money goes to a suitable training investment. That’s because many make the mistake of spending money on learning events that don’t qualify as training. They are sold as training,…
If you like to read or listen to leadership and management experts talk, you might find yourself (as I am), confused about their seeming contradictions. As a manager, you are expected to be “in charge” or in control of everything that’s happening in your domain of work. You are therefore accountable for how work turns…
Business has long been compared to a battleground, and in the twenty-first century, the competition for talent has reached a fever pitch. We live in an era where larger organizations may use their enormous finances to tempt the cream of the crop of specialists, leaving smaller enterprises struggling for what’s left. The dilemma is, how…
“Poor leadership leads to poor customer experience” I see it all the time! Maybe you also see it all the time. Some of the most profitable companies in the country invest so much money in employee training and all sorts of technologies to improve the service process. Yet, the complaints about inadequate services and poor…