For the last 25 years, Iāve been working with Learning and Development Managers from various organizations and industries. Iām always pleased to see ones who know what they are doing and are making great impact in their organizations. They are, however, quite rare.Ā In this article, Iād like to share my insights on what I…
It is most often the case. Front liners are sent to customer service training hoping that theyāll get better at serving customers. Most of what they learn is how to be nice because they can do very little about the snags that negatively affect customer experience.Ā Application of learning is often short-lived too, because there…
The quick answer is yes, it can. When you tell your team, you are going to have a team building event, you get different kinds of reactions depending on how many times youāve done it. I can enumerate them based on personal experience: If it is your teamās first time, it might elicit excitement and…
What do recruitment, career and succession management, training, and performance management have in common aside from they seem to all be associated with HR? The answer, they are a set of powerful talent development tools if used well. I believe itās time Training Departments rethink their strategy. There is a system thatās broken, and it…
It can sound insulting if you think about it. Iāve heard several participants express their feelings about being sent to a training entitled Emotional Intelligence, Logical Thinking, or Strategic Thinking. I mean how would you feel if your boss one day tells you, you need training on emotional intelligence? I know, right? But we all…
āHire for attitude, train for skillā Iāve heard this quote so many times and from so many sources, I could not associate it with anyone anymore. I completely agree with this. Iām sure you do too. Very few people get fired for their lack of knowledge or skill, itās often due to lack of proper…
To be honest, I like facilitating team building for small groups better. I like seeing each participant eye-to-eye, facilitate deep conversations with them that lead to clear team rules of engagement and shared commitments. However, companies do need to get together and kick off some goals or implement some initiatives to align everyone. Often when…
āEverything rises and falls on Leadershipā ā John Maxwell This means that a lot is at stake in your organizational leadersā ability to steer whichever part of the organization they are expected to steer so that the company can get to where it needs to be. The question now is, are your managers equipped and…
The ultimate goal isĀ delegation.Ā When I conduct training on People Handling Skills, I say that it is the ultimate goal, to get people ready for empowerment. Ā It is not an easy journey to take.Ā To empower people when they are not ready is to empower incompetence, it does not bid well for anyone.Ā There are two…
Iām writing another article on this topic because I feel that I didnāt do enough analysis on the impact of the elements beneath the surface of the Competency Iceberg Model that affect what appears on the surface in my last article. This topic is important to me as a learning and development professional and as…
