Here’s an update from my experience running three courses on recruitment in 2019. When you run training for people of different positions, industries and backgrounds, you learn a lot, and that’s what happened to me. Our 2019 training on Competency-based Recruitment, The Boot-camp, and the Interviewing and Hiring Decision-making, attracted HR professionals at all levels…
The main reason for having a Succession Management Program is quite obvious; we want to make sure that we have a deep pool of talents ready to take on bigger responsibilities when the need arises. However, given the volatile nature of the business climate and the penchant of people to jump from company to company,…
I cannot emphasize enough the importance and urgency of HR demonstrating innovative-ness in creating solutions that attract, retain, develop, and engage talents. I know there are a lot of frustrations in this area. The only people experiencing more frustration than HR, I think, are the people who are in the receiving end of recruitment procedures…
By: Boom San Agustin If you’re an old hand at selling, like me, I’m sure you’re familiar with the Feature-Attribute-Benefit (FAB) tool (more popularly known as the FAB Analysis). However, sometimes frustratingly, many of the younger sales people I’ve been training had no idea what FAB was. So, here’s a short explainer before I get…
Developing a Competency Framework and using it to implement a Talent Development Strategy is a challenging and worthwhile endeavor. You’ll need a road map if you wish to take this initiative. I am sharing some high level to-do list to get you started based on my experience doing Competency-development work for ExeQserve’s clients. Shameless plug,…
For the last 25 years, I’ve been working with Learning and Development Managers from various organizations and industries. I’m always pleased to see ones who know what they are doing and are making great impact in their organizations. They are, however, quite rare. In this article, I’d like to share my insights on what I…
It is most often the case. Front liners are sent to customer service training hoping that they’ll get better at serving customers. Most of what they learn is how to be nice because they can do very little about the snags that negatively affect customer experience. Application of learning is often short-lived too, because there…
The quick answer is yes, it can. When you tell your team, you are going to have a team building event, you get different kinds of reactions depending on how many times you’ve done it. I can enumerate them based on personal experience: If it is your team’s first time, it might elicit excitement and…
What do recruitment, career and succession management, training, and performance management have in common aside from they seem to all be associated with HR? The answer, they are a set of powerful talent development tools if used well. I believe it’s time Training Departments rethink their strategy. There is a system that’s broken, and it…
It can sound insulting if you think about it. I’ve heard several participants express their feelings about being sent to a training entitled Emotional Intelligence, Logical Thinking, or Strategic Thinking. I mean how would you feel if your boss one day tells you, you need training on emotional intelligence? I know, right? But we all…
