This article is an excerpt from the book I wrote, The Performance Management Toolkit.Ā This describes the inspiration behind the e-book. It also describes the roles played by HR, Line Managers, and employeesĀ in using the system to improve performance. Companies use the term Performance Management a lot. When you look at how they practice…
We heard this quote a long time ago. Simon Sinek mentioned something similar to it recently, and it went by viral. Do I agree? Should we really hire for attitude and train for skill? Yes, I agree! A lot of you would agree too if itās not so darn difficult to do! Iāve been a…
Here’s an update from my experience running three courses on recruitment in 2019. When you run training for people of different positions, industries and backgrounds, you learn a lot, and that’s what happened to me. Our 2019 training on Competency-based Recruitment, The Boot-camp, and the Interviewing and Hiring Decision-making, attracted HR professionals at all levels…
The main reason for having a Succession Management Program is quite obvious; we want to make sure that we have a deep pool of talents ready to take on bigger responsibilities when the need arises.Ā However, given the volatile nature of the business climate and the penchant of people to jump from company to company,…
I cannot emphasize enough the importance and urgency of HR demonstrating innovative-ness in creating solutions that attract, retain, develop, and engage talents.Ā I know there are a lot of frustrations in this area. The only people experiencing more frustration than HR, I think, are the people who are in the receiving end of recruitment procedures…
By: Boom San Agustin If youāre an old hand at selling, like me, Iām sure youāre familiar with the Feature-Attribute-Benefit (FAB) tool (more popularly known as the FAB Analysis). However, sometimes frustratingly, many of the younger sales people Iāve been training had no idea what FAB was. So, hereās a short explainer before I get…
Developing a Competency Framework and using it to implement a Talent Development Strategy is a challenging and worthwhile endeavor. You’ll need a road map if you wish to take this initiative. I am sharing some high level to-do list to get you started based on my experience doing Competency-development work for ExeQserve’s clients. Shameless plug,…
For the last 25 years, Iāve been working with Learning and Development Managers from various organizations and industries. Iām always pleased to see ones who know what they are doing and are making great impact in their organizations. They are, however, quite rare.Ā In this article, Iād like to share my insights on what I…
It is most often the case. Front liners are sent to customer service training hoping that theyāll get better at serving customers. Most of what they learn is how to be nice because they can do very little about the snags that negatively affect customer experience.Ā Application of learning is often short-lived too, because there…
The quick answer is yes, it can. When you tell your team, you are going to have a team building event, you get different kinds of reactions depending on how many times youāve done it. I can enumerate them based on personal experience: If it is your teamās first time, it might elicit excitement and…
