April 17, 2017

Our Training Services

Communications

Effective Business Writing Training by ExeQserve

Writing is both art and skill. And business writing, to be effective, requires competence in both the creative and the technical aspects of writing. That is why ExeQserve consultants came up with Effective Business Writing Training in the Philippines. Combining principles of style and form, this workshop will lead learners to develop their writing competence to produce letters, email, and reports that achieve results and build positive relationships.

The process of improving one’s written communication skills starts with an understanding of the communication process, its purpose, channels, and operating theories. Awareness of one’s skills is the next step. Our communication competence is then developed through application of communication knowledge and through constant and conscious practice. Knowledge-Awareness-Application-Practice. This 4-step approach will serve as the workshop’s framework.

ExeQserve offers English as a Business Language Training in the Philippines

A program to help you become more proficient in the English language.

English is a borrowed language for Filipinos. Yet, it is considered our primary business language. This presents a challenge for people in the workplace. Communicating is not merely a matter of sending messages. It is also about being able to use a borrowed language proficiently, whether one is writing or speaking. Grammar correctness ensures clarity, facilitates understanding, communicates competence, and enhances the company’s and the employees’ professional images. It can also improve your customer service because you are able to clearly and effectively communicate with clients, internal parties, and the public.

This training program aims to help learners in corporate environments to become more proficient in speaking and writing in English. The focus will be on grammar rules and writing style.

Workshop Objectives

At the end of the program, the participants are expected to:

  • have undergone a review of grammar rules and applications;
  • pass an exam to test their communication competence;
  • be more confident in their communication skills; and
  • Be able to move on to the next phase of the business writing program.

Methods

The program will require learners to work and learn in and out of the workshop.

The workshop sessions will be highly interactive, providing the learners with a laboratory to apply and practice the theoretical knowledge presented. Mental and physical activities, mini-lectures, quizzes, games, exercises, and diagnostic tests will drive home the learnings and will provide the learners with a fun learning environment.

The learnings will extend beyond the workshop venue as learners work on take-home exercises and apply the lessons to work situations. The goal is to provide opportunities for immediate and practical application so that learners can absorb and retain the lessons.

Conducting meaningful conversation requires both art and skill.

Combining principles of grammar, style, and form, this workshop will lead learners to develop their conversational competence so they can communicate in everyday situations that require the use of business English.

ExeQserve HR Solutions offers Conversational English Training in Manila. The workshop will combine experiential activities with mini-lectures and numerous drills and exercises. It will be highly interactive, providing the learner with a laboratory to apply and practice the theoretical knowledge presented. Mental and physical activities, quizzes, games, and role-playing will drive home the learnings and will provide the learners with a fun learning environment.

By the end of the program, the participants will:

  • Know the requirements for meaningful conversation and practice the different levels of communication;
  • Have a vocabulary for clear, concise, and correct conversation;
  • Know the most common mistakes in Conversational English and how to avoid them;
  • Know how to use the different vocal elements to be an effective conversationalist; and
  • Know the common pronunciation mistakes among Filipinos and how to avoid them.

Congratulations!

By having your own company newsletter, you can keep every employee updated on company directions, products, and events while also continuously reinforcing your organization’s vision, mission, values, and goals. It’s also a great way to keep things social—to show the lighter side of life in your organization. As such, you are able to ensure transparency and boost employee morale.

The benefits go beyond your organization as you can also use your newsletter to share updates to your external stakeholders. That is why ExeQserve offers Newsletter Publication Training in Manila. This workshop will help your newsletter team work together for a more effective newsletter. We will talk about the benefits and functions of a newsletter, the roles people play to contribute to the success of this important communication tool, and writing tips and techniques.

As it is for every ExeQserve workshop, this Newsletter Publication Training will be a highly interactive learning experience, ensuring that the participants leave the workshop with practical knowledge and skills they can apply immediately in the workplace.

Objectives of the Workshop:

By the end of the workshop, the participants will:

  • Identify the characteristics of an effective newsletter
  • Have a wish list for the Temic Continental Newsletter and an Action Plan that supports this wish list.
  • Have the ability to write news and feature articles for the newsletters
  • Have experience in designing a newsletter
  • Present an Action Plan for process improvements for the Newsletter Team.

the right fitCommunication is the basis of all human interaction and for all group functioning.

Every group must take in and use information. A group exist because of communication, on exchanging information and transmitting meaning. All cooperative action is contingent upon effective communication, and our daily lives are filled with one communication experience after another.

Through communication, members of groups reach some understanding of one another, build trust, coordinate their actions, plan their strategies, agree upon division of labour, and conduct all group activities —even exchange insults. It is through communication that members interact, and effective communication is a prerequisite for every aspect of group functioning. (Joining together: Group Theory and Group Skills by David W. Johnson and Frank P Johnson, 1987, p.173) this proves just how important communication is in the success of the organization. Poor communication can lead to performance and poor performance can lead to losses hence, a company cannot afford to have poor communication.

If you’re looking for Assertive Communication Training in Manila, ExeQserve offers this training to help members of the team by equipping them with the necessary knowledge and skills for effectively conveying understanding.

Workshop Objectives

  • Appreciate the importance of communication in work success
  • Identify various communication styles
  • Pave the way for positive interactions
  • Appreciate the art of active listening
  • Anticipate and avoid common misunderstandings
  • Practice assertive communication
  • Manage challenging conversations

Business presentations are both art and science.

It is Art because it is a product of human creativity; skill learned by study, practice, and observation. And it is Science because it is a methodological activity, discipline or study; general truths, laws or principles; ability to produce solutions.

Studies show that 55% of the impact of a presentation is achieved through the visual elements, which include: the look and image projection of the speaker, the quality of the presentation materials, the use of movement and space. These elements provide the visual experience to the audience, who in turn react positively or negatively to the presentation. The balance 45% can be attributed to the vocal and verbal elements. The interplay of these visual, vocal, and verbal elements determines how effective the presenter will be in driving the message.

ExeQserve offers this Effective Business Presentations Workshop in the Philippines which will help the speakers in your organization enhance their presentations by improving on the visual, the vocal, and the verbal elements. The desired outcome is for the speakers to deliver more informative, memorable, and persuasive presentations.

The workshop will include a discussion of theory and principles. It will be interactive with a lot of opportunities for learning, application, practice, and development of new and current skills. The workshop will combine mini-lectures, group activities, practice sessions, evaluations, and other experiential activities designed to transform your employees into power presenters. By the end of the workshop, the learners would have developed the competence and the confidence to deliver powerful presentations.

Objectives of the Workshop:

Through this workshop, your organization’s trainers will:

  • build their confidence and competence in public speaking;
  • practice effecting speech delivery by using the 3 V’s: visual, vocal, and verbal components
    • Visual- includes achieving projecting a professional and appealing look, using body language to effectively communicate with the audience, effectively using visual aids;
    • Vocal – achieving vocal variety to deliver a high-impact presentation;
    • Verbal – developing a vocabulary for persuasion;
  • identify and develop strengths, and
  • Discover and work on areas for improvement as a speaker.

Professional and Personal Effectiveness

ExpertsEveryone is influenced by an attractive personality and without influencing others you can’t get success in today’s competitive world.

For many of us, it is not enough to simply have life as it happens. We find it essential to get the most we can out of life and that is being the best that we can be. We may be coping with life – but are we in control of it? You may be successful in some areas of your life, so why not be successful in all aspects of your life? We believe that working on both your inner self and your outer self will help you build the confidence you need to be in complete charge of your life resulting to fulfilled dreams and living life in abundance. By doing so, an individual maximizes their potential to excel both in their careers as well as their personal lives. Similarly a training in personality development enhances the general as well as unique traits (characteristics which differentiate one from others) of a person.

ExeQserve offers this Personality Development in Manila, Makati, Quezon City, Laguna, Subic and around the Philippines which is a course that aims to help a person understand and know his / her purpose in life, get a positive thought pattern, gain confidence, improve behaviour, learn better communication and develop a healthy physique.

Does your company invest heavily in their image through advertising, marketing and even in their office furniture?

If so, they believe that image is one key differentiation factor to set them apart from competition.

As a key representative of your company, it is critical that you too invest in your professional image to be consistent with that of your company’s.

This Professional Image Enhancement Training that ExeQserve offers in the Philippines is a workshop that helps you create an image that befits your organization, your role, your goals and objectives.  You will learn how to use your strengths and unique qualities and project your best through the way you present yourself and communicate to others.

Workshop Objectives:

  • To be able to assess your professional / personal image
  • To create a professional image consistent with your organization’s goals and vision
  • To develop a professional style that is powerful and effective
  • To learn how to look, sound and behave like a polished professional

Result-orientation is a mindset.

Some people are programmed to be result-oriented, others need to recognize the need to be one. Achieving result-orientation require awareness of one’s current mind-set and how it may be hindering them from achieving results.

Three things characterize result-oriented and accountable individuals; they are driven, they establish stretch goals and take initiative to achieve their desired results. An organization like yours can benefit from employees who go out of their way to deliver results.

ExeQserve consultants designed this Results Orientation and Accountability Training that will help participants in the Philippines develop awareness of their mental model and make decision to imbibe some changes that lead to a new mental model; one of result-orientation.

This workshop utilizes presentation of human development framework, paradigm-shifting exercises, brainstorming and action planning that will help participants recognize how their mind-set impact their behaviour . We also put together activities aimed at helping them connect personal source of motivation and work realities to help them have a better view of their presence in the organization.

The workshop ends with an action planning exercise to help them identify steps to apply changes when they go back to the workplace.

Workshop Objectives

At the end of the workshop the learners will be able to create personal action plans to develop their result-orientation and accountability competency.

Specifically, they will be able to:

  • Describe how mental model affect attitude and behavior
  • Identify characteristics of result-oriented individuals
  • Identify negative programs that hinder result-orientation
  • Identify result-oriented behaviors.
  • Develop an agenda for result-orientation
  • Describe how creativity and working with others impact on results.

The quality of work depends largely on the quality of thinking.

Empowering employees to make decisions to improve work requires that they are capacitated to apply logical, critical and creative thinking skills. They need to learn the concept and develop these knowledge into practical skills that they can apply in the workplace.

Logical thinking is necessary for better understanding of situations and for forming concepts that explain connections among objects, processes and circumstances. Better understanding leads to better understanding

Critical thinking is necessary to analyze current situation and point out opportunities for improvement. Critical thinkers are not satisfied by status quo, hence they tend to see what is missing and what needs to be done.

Creative thinking is the ability to process both logic and critical thinking and make something new. Coming up with new and applicable ideas lead to innovation.

ExeQserve Consultants developed a highly interactive and engaging workshop in Manila called Logical, Critical and Creative Thinking Skills Training that aimed at helping learners make use of these concepts as they pursue their work goals and objectives.

Objectives

  • Explain and describe the uses of logical, critical and creative thinking
  • Simulate techniques that improve thinking skills
  • Explain logical thinking principles
  • Apply reasoning and concept formation in understanding situations and proposing solutions
  • Describe and simulate the steps in critical thinking
  • Adapt qualities of critical thinkers
  • Identify opportunities for applying critical thinking to improve systems.
  • Describe ways to enhance creativity
  • Follow the steps in the creative process
  • Identify barriers and keys to creativity
  • Describe the way in which to translate creativity to innovation

True wealth is not about how big your monthly income is.

It is about how much of that income you are able to save and invest. True wealth is not about how many cars or branded items you have, it is about how many assets you possess. True wealth is being free from financial worry. ExeQserve offers Personal Finance Management Training in the Philippines. This course will help participants to:

  • Maximize their earning potential
  • Differentiate between good debt and bad debt
  • Practice saving regularly with our handy saving tips
  • Protect their biggest assets with the help of insurance
  • Determine the best investment vehicle for them

This program will guide participants to the 5 steps needed to attain financial freedom.

STEP 1: Maximize your income potential.

In this quick session, we talk about the different ways to increase or improve earnings over time. Whether it is by aiming for a promotion at work, starting a small business that doesn’t conflict with work or earning money from skills/talents during the weekends, participants will be introduced to creative ways to augment their salaries and income without quitting their job or violating company policies.

STEP 2: Getting out of bad debt.

In this session, we differentiate good debt from bad debt. For those who are already in debt, we give them tips on how to manage and pay off their debt, one by one.

STEP 3: Save.

In this session, we help participants differentiate wants from needs. We share with them the optimum amount you should be saving per month, depending on your salary. Lastly, we give them various options on how they can make saving easier (including automatic savings plans).

STEP 4: Protect.

In this session, we introduce the concept of insurance to the participants. There are many kinds of insurance nowadays (term, whole life, regular pay, VULs) so we clarify what type would best suit their needs / personalities. We also talk about what type of insurance one should prioritize as well as how to avoid “insurance scams”.

STEP 5: Invest.

In this session, we educate students on how to differentiate investing from simply saving your money. We will give a general discussion to participants about the different types of investments, as well as their risks, potential income, and minimum investment required. Types of investments discussed range from real estate, UITFs/Mutual Funds, and direct stock market investing. We will also give participants tips on how to avoid investment scams.

Time is probably the most precious and limited resource we have.

In spite of our best efforts, time is unyielding – no one can stop it, slow it down, or truly save it. It is the rare person who has enough time to do all the things that he or she wants to do. For some reason, we keep adding “just one more thing,” and forget to eliminate others. The result is an ever-increasing time crunch.

Looking at the speed at which business moves these days, one thing is certain: if one cannot manage his time effectively, he will have a difficult time managing anything else including our stress levels. Stress is our mental, physical and behavioral response to “tail-chasing” events. Too much stress can result in serious physical, psychological, interpersonal or work-performance problems. The amount of stress that we experience depends on how much stress we have, how long we have it, and how we are able to manage it.

In this one-day Time and Stress Management Training that ExeQserve offers in Manila, participants will learn key time management skills that they can adopt to deliver endless results. They will learn how to prioritize projects in terms of their payoff, lock out mental distractions so they can focus on priorities, develop effective work habits that will allow them to accomplish more than they ever thought possible and lessen stress levels in their lives.

People are naturally creative.

Would your organization benefit from employees who are creative and who are constantly in pursuit the most innovative ways of doing things? Would it not be great if employees keep coming up with ideas your company can use? Wouldn’t it be great if they can make things better, faster and at a lower cost? Wouldn’t it be great if your people keep on coming up with ways to sell more and generate more profit? What if there is a way to make all these happen? Wouldn’t be a worthy investment of time, money and effort? Wouldn’t it be great?

People are naturally creative. Somewhere along the way, however, a lot of us stopped believing that we are. It also does not help that we create conventions and stereotypes that stifle creativity and scare people away from taking risk. However, with some reprogramming, managers can make their people believe again that they are indeed creative and are capable of making innovations wherever they are in the organization.

This Creativity and Innovation Workshop that ExeQserve offers in Manila aims to awaken the dormant creative sides of the participants and equip them with knowledge, skills and attitude needed in creating and innovating. The activities in this program are tactile, engaging, high experiential and designed to tap the creative spots in the participants brains.

Objectives

  • Dispel some of the myths surrounding creativity and innovation
  • Appreciate ones natural ability to be creative
  • Describe the stereo types that lock creativity and the keys that unlock them;
  • Describe some techniques for enhancing creativity
  • Create an environment / work culture that fosters creativity and innovation throughout the organization

Leadership starts with oneself.

An organization filled with leaders who are goal-driven, intrinsically motivated and effective in carrying out their tasks and dealing with their colleagues is just what the doctor ordered in order to maintain a healthy workplace. But finding these people and putting them all in one organization is an almost impossible job.

Many people are dependent and reactive to their environment. This sense self-entitlement cause them to think that others have failed them and so they lose trust and motivation to do their best at work and in their relationships.

There is however a way to enhance personal effectiveness in the workplace and that is through interventions like training and putting together support systems that enhance people’s motivation to achieve work effectiveness and life success. The main goal of this workshop is to provide a source of information and motivation for people to take the goal-driven and self-motivated path towards personal and career success. This also aims to equip them with tools they can use to manage their work more effectively and their relationship with others.

We designed this program to help participants achieve private success by conquering self-imposed limitations and public success by removing barriers to working with others. We made the program highly interactive and experiential to keep the participants engaged.

Objectives:

By the end of the workshop, the learners would be able to:

  • Develop awareness of their own inner condition, their strengths and improvement areas
  • Align their behaviors and action with their strengths and values
  • Pursue personal mastery by aligning their behaviors and actions with their career agenda and life goals
  • Develop a personal plan to improve the way they work with others to achieve personal career success.

Organizational Strategies are only effective when they are operationalized.

This happens when Leaders are able to understand what they need to do, to achieve organizational objectives and create plans to direct their resources towards implementation of strategies, initiatives and eventually, achievement of goals.

Leaders need to have a complete appreciation of the planning as a management tool. They need to understand how each component should be done well in order for the whole plan to be relevant and useful. More importantly they need to appreciate why and how a plan, no matter how great the intention and initiatives are, is only as good as its execution. Leaders must therefore, create strategies and tactics to ensure that plans are implemented, monitored, evaluated and adjusted as needed.

This  Goal Setting and Action Planning that ExeQserve offers in the Philippines is a program that aims to equip leaders with the necessary knowledge and tools to come up with a departmental plan that is aligned with the organizational strategies, establish a mechanism for effective monitoring, creating accountabilities and contingency planning. Specifically the participants will be able to:

  • Define Departmental Planning
  • Identify the different components of planning
  • Enumerate the steps to getting employees involvement in planning
  • Explain the process for environmental scanning
  • Describe the use of environmental scanning as an initial step to planning
  • Define KRA, KPI and KPO
  • Use a technique for developing SMART objectives
  • Establish the steps in effective planning
  • Enumerate the steps needed in proper execution and adjustment of plans
  • Create an action plan to immediately apply learning in the workplace

We shall use group discussions, individual and group activities to ensure that the participants are engaged all throughout learning session. We shall also provide some tools and templates they can use immediately after the session. The re-entry action planning at the end of the workshop will allow the participants to identify initiatives to put learning to action.

Brainstorming combines a relaxed, informal approach to problem solving with lateral thinking.

It encourages people to come up with thoughts and ideas that can, at first, seem a bit crazy. Some of these ideas can be crafted into original, creative solutions to a problem, while others can spark even more ideas. This helps to get people unstuck by “jolting” them out of their normal ways of thinking.

In order to achieve maximum engagement from the members of the team and to ensure productive flow of conversation, there is a need for structure and effective facilitation.

There are a number of things that are necessary for effective idea generation. We are outlining below our proposed strategy for this workshop:

  • Clarity of Issue/Problem – It is important that the problem or issue is properly defined prior to the brainstorming session. We work with the client to ensure that this is established ahead of the activity so that the issue will be presented well during the workshop.
  • Goal and Objective Setting -The way the brainstorming goal is stated helps the participants broaden their imagination or narrow their focus. We can assist you to ensure that the goals are stated in a way that desired participation and outputs are acquired.
  • Adherence to Brainstorming guidelines and principles – This is the biggest challenge in facilitating brainstorming events. Sometimes, participants get so anchored on a seemingly great idea that it limits them from coming up with other ideas. We propose a shifting technique where participants are allowed time to generate ideas on their own, bring it to the group and then begin the expansion and narrowing of proposed strategies that will be used for action planning..
  • Action planning – The proposed session will help the participants piece together a prototype action plan that they can later fine-tune and implement upon management approval.

Imagination + Engineering

Inspired by the research and development arm of Walt Disney, and the works of Arie de Geus and Peter Senge on decision making and managing change, the concept of marrying imagination with engineering in a simple and teachable process is now available for you.

ExeQserve offers this one-day Imagineering Workshop in Manila which is designed to help you:

  • draw out personal and positional perspectives regarding what kind of results you want to create
  • understand the thinking and decision-making process, and find the their limits
  • clarify, categorize and prioritize actions and available options
  • master Imagineering as a planning, coaching and idea-generating process that you can use on your own and with your teams

An inquiry, a map and a shareable technique, Imagineering empowers its participants to create the future they want.

The purpose of communication is to get your message across to others clearly and unambiguously.

By successfully getting your message across, you convey your thoughts and ideas effectively, thus building a more resilient team or personal relationships.

In a recent survey of recruiters from companies with more than 50,000 employees, communication skills, which includes written and oral presentations, as well as an ability to work with others, are the main factor contributing to job success.

The Communication Essentials Workshop that ExeQserve offers in Manila is part of a 7-course program called Employee Roadmap to Personal Mastery.

This 1-day workshop will help you become a better all-round communicator by addressing these areas of communication:

  • Understanding the Basics of Effective Communication
  • Understanding Others through their thinking preferences
  • The role of Empathy in communication
  • Communicate to Influence (through various channels)

Key Learning Outcomes:

By the end of this highly interactive 1 day workshop, participants will be able to:

  • Acquire tools and practices to help develop a well-rounded communication skills and ability to influence
  • Understand team dynamics through the way they think so you can cater your communication better
  • Come out of the workshop more confident in building positive team relationships

Strengthen your emotional intelligence with this workshop

Our ability to deal effectively with our emotions in the workplace is critical to our success whether you are an individual contributor or a manager/business leader. Faced by the VUCA world and an ever-demanding life and work requirements, Emotional Intelligence is increasingly critical as a skill set. The good news is, it can be learned.

The Strengthening Emotional Intelligence Workshop that ExeQserve offers in Manila is part of a 7-course program called Employee Roadmap to Personal Mastery.

Key Learning Outcomes:

By the end of this highly interactive ½ day workshop, participants will be able to:

  • Understand the importance of using Emotional Intelligence
  • Create an environment for productive work relationships
  • Use a model to guide one’s responses to difficult and challenging situations
  • Have the opportunity to practice applying tools and skills through individual and group exercises
  • Promote trust and motivation

Develop a better appreciation of life

The modern times have many influences in our daily lives from the time we wake up to the time we sleep, if we sleep at all. Because the demands of work and life seem to tell us that the road to success if being busy, slave-driving ourselves, multi-tasking, dog-eat- dog world and measure happiness in terms only of how much is in your pocket.

The Well-being and Resilience Workshop that ExeQserve offers in Manila is part of a 7-course program called Employee Roadmap to Personal Mastery.

This 1 day workshop is for you to develop a better appreciation of life and cultivating practices that promote better wellbeing and manage stress that overwhelms you to function better, smarter, happier.

Studies have shown that improving one’s wellbeing helps people to be more creative, more loyal, more productive, and provided better customer service and satisfaction at work.

Key Learning Outcomes:

By the end of this highly interactive 1 day workshop, participants will be able to:

  • Understand what Wellbeing and Resilience are
  • Understand what the Studies and Research have shown to support the promotion of wellbeing in personal, professional and socio-economic aspects of life
  • 5 Elements of Wellbeing
  • Get 5 Ways to Cultivate Wellbeing using Dr. Martin Seligman’s PERMA Model
  • Generate good functioning, both as individuals and in collaboration with their colleagues
  • Tools and practices to help develop positive well-being and resilience
  • Create a personal master plan to achieve greater wellbeing at home and at work

“The only constant in this world is change”

“be the change you want to see”

We’ve all heard these statements before. But why is it so hard?  How often do we need to change and what does it benefit us to be change agile in this VUCA (volatile, uncertain, complex, ambiguous) world?

The Change Agility Workshop that ExeQserve offers in Manila is part of a 7-course program called Employee Roadmap to Personal Mastery.

This workshop aims to equip participants with a simple model for accepting, managing, coping and applying change, as well as build their own resilience.

Key Learning Outcomes:

By the end of this highly interactive ½ day workshop, participants will be able to:

  • Understand why personal and organizational change is difficult
  • Learn your personal tolerance for ambiguity
  • Acquire a model for understanding and communicating what change really is
  • What you can do to effect and accept change more smoothly
  • Build your own personal resilience

Problem solving is not only a skill for managers.

Problems, large or small,  simple or complex, are at the center of what many people do at work every day, hence, every one of us needs to have a fundamental understanding and skill on how to navigate through problems and be able to come up with solutions or option on how to solve them.

The Problem Solving Workshop that ExeQserve offers in Manila is part of a 7-course program called Employee Roadmap to Personal Mastery.

This ½ day workshop will provide you with the basic but essential steps in solving a problem:

  • Defining the problem
  • Problem solving tools and techniques
  • Generating alternatives
  • Evaluating and selecting alternatives
  • Implementing solutions.

Key Learning Outcomes:

By the end of this highly interactive ½ day workshop, participants will be able to acquire different problem solving techniques and tools that suit different conditions and situations they face including root-cause analysis and appreciative inquiry.

The ability to know what you want and how to lead yourself to that direction are basic and important qualities for your success in your career and in life.

This is called personal leadership. It is the ability to develop a personal leadership brand to help you achieve your goals and career objectives. Sadly, however, many don’t even know what a brand is; much less what their personal leadership brands are. For some, it’s simply enough to exist in obscurity. For those people, mediocre is the best they can hope for.

ExeQserve, an HR solutions provider that operates in Manila and around Philippines, offers this Personal Leadership & Career Exploration Training which is a life-changing course that will focus on each participant’s leadership brand in order to enhance their personal leadership skills, create in them a culture of inspiration, refocus their careers and explore new and exciting directions in their lives. This dynamic 2-day training course will enable participants to develop their individual potential by enhancing their personal leadership brands in order to produce highly motivated and self confident individuals. This course builds on who they are inside and re-focuses this on their behaviour and attitude changes to cope with the pace of your business.

OBJECTIVES:

After the course, participants will be able to:

1. Direct themselves to where they want to go
2. Define their personal leadership brand
3. Design their personal leadership brand image
4. Devote themselves to their personal leadership brand
5. Develop their personal leadership brand
6. Dedicate themselves to personal leadership brand excellence

Project Management

Two – day Project Management Fundamentals Training in the Philippines

This course provides a coverage of the essentials of Project Management and facilitate an understanding of the concepts and principles throughout the project lifecycle. More than just understanding the concepts, an experienced Project Management Professional (PMP®) will help the participants relate them to real world situations.

Course Objectives:

  • To introduce Project Management essentials to course participants regardless of functional and industry background.
  • To de-mystify Project Management by emphasizing real-life application of PM principles, concepts, tools & techniques.

Learning Outcome:

By the end of the course, the participant shall be able to:

  • “Talk the talk” – familiarity with project management lexicon.
  • Understand project management concepts, principles, tools & techniques and its application to real life scenarios.
  • “Walk the walk” – apply PM best practice in any project scenarios and types across the enterprise.

ExeQserve is an HR consulting company based in the Philippines that offers Applied Project Management Training, a 2-day complement to the Project Management Fundamentals course with emphasis on practical application of the PM concepts, principles, tools & techniques in every stages of the project. Apart from passing to the participants the benefit of his experience, the Project Management Professional (PMP®) will provide the participants templates, project documents, to maximize its development and purpose.

The 2-day Project Management for People Leaders Training that is offered by ExeQserve in the Philippines is a management development course that aims to address the knowledge gap in project management by senior managers and corporate executives. The course covers project management principles, processes, and tools & techniques which participants can readily apply. This course is a combination of instruction and team-based exercises.

Course Objective:

Throughout the course, participants are challenged to better understand PM principles and its direct application to their respective work, and to have a clear understanding of their role and responsibility as a project leader.

Target Participants:

The course is for corporate executives, project leaders, and product owners involved in project delivery. It is particularly beneficial for managers considering to take on a leadership role in projects.

Learning Outcome:

Upon completion of the program, the participants are expected to be familiar with;

  • The PM Framework, Principles, and Processes
  • Project Governance
  • Project Planning, Scheduling, & Control
  • Managing Multiple Projects – Programs & Portfolios
  • Project Stakeholders & Communication – The People Aspect of Projects
  • Leadership in Projects

This 2-day course on Agile Project Foundation Training that ExeQserve, an HR consulting company based in the Philippines, offers commences with an introduction to the foundation and history of the Agile movement, then drills into Agile Project Management activities related to planning, monitoring and controlling projects highlighting the role of collaboration, developing appropriate feedback and quality systems, including elevating the focus from schedule and budget targets to delivering customer value. Agile having been known to espouse a number of methodologies i.e. Scrum, DSDM, XP, etc., the session’s design shall remain as a basic first step (foundation) in Agile knowledge acquisition.

Research suggests about 80% of all market leaders were the first to market their products. Today’s business drivers have encouraged many organizations to use Agile methods in their project delivery and SCRUM is the most popular Agile method. The 2-day SCRUM Methodology course covers the principles and process theory underpinning the SCRUM Framework, and the various roles. ExeQserve is an HR consulting company based in the Philippines that offers this course on The SCRUM Methodology Training which is a combination of instruction and team-based exercises.

This is a course for the busy Project Manager and Program/Portfolio Managers. While the study of project management normally focuses on managing a single project, the reality is most project managers are involved with multiple projects. This 2 – day training on Program and Portfolio Management that ExeQserve, an HR solutions provider that operates in the Philippines, will discuss strategies, tools and techniques to successfully manage multiple projects, learn the skills required to develop a structure for integrating individual projects into a single management portfolio. The final topic are the key interpersonal skills needed by project managers to survive in the multiple projects environment.

Project Management Planning and Control is a one-day course offered by ExeQserve in the Philippines. It is a course in the successful management of project scope, time and cost—all of which must be closely defined, monitored, and controlled (the theory of constraints). The course covers how to successfully plan and control a project, including selected PM processes from the PMI Integration, Scope, Time, and Cost Knowledge Areas.

Course Objectives:

  • To familiarize the participant on how to successfully develop and maintain a project scope & schedule
  • To familiarize the participant on the value and use of the Work Breakdown Structure, and the Critical Path Method.
  • To familiarize the participants on key processes i.e. requirements identification and analysis, scope identification, the scope baseline, scope management and change control, and scope verification.

Learning Outcome:

By the end of the course, the participant shall be able to:

  • Incorporate the processes of the Project Scope & Schedule Management into day-to-day project management activities
  • Use appropriate tools and techniques to define, gather, and document requirements that meet stakeholder needs and project objectives
  • Decompose a project to build a work breakdown structure (WBS), and develop a project schedule
  • Develop and implement a process for controlling scope & schedule.

Your projects will not be successful without significant, continuous interaction and communication with stakeholders. The focus of this training on Project Stakeholder and Communication Management that ExeQserve, an HR solutions provider that operates in the Philippines, offers, isn’t to manage stakeholders but instead to manage their engagement.  If you think about it, you often have no control over key stakeholders i.e. sponsors, shared project resources, overstretched vendors, etc. Therefore this 1 – day course will focus on the essentials, tools and techniques to better understand the stakeholders’ needs and their relationship to your project.

Integration project management is pulling all the pieces of a project together into a unified whole. Many project failures are attributable to the PM’s not performing the processes of integrating the project. Integration management is an element of project management that coordinates all aspects of a project. Project integration, when properly performed, ensures that all processes in a project run smoothly. The 1-day Project Integration Management Training that ExeQserve, an HR solutions provider that operates in Manila and around the Philippines, offers provides a coverage of the essentials of Integration Management and facilitate an understanding of the concepts and its integration throughout the project life-cycle.

Once too often we spent disproportionate time firefighting issues that surprises as in the course of delivering our projects. Was it unexpected or do we just don’t know to handle uncertainties? Bottom line, we did not managed it. ExeQserve, an HR solutions provider that operates in Manila and around the Philippines, offers this 1 – day Project Risk Management Training which provides participants with an organized approach for managing the uncertainties that can lead to cost overruns, delayed schedules, or failure to meet performance standards. Likewise, the course will initiate the participants on how to apply reserves on activities in the project critical path, and monitor risks throughout the project lifecycle.

The 4 – day Advanced Project Management Training that ExeQserve, an HR solutions provider that operates in Manila and around the Philippines, offers, intends to addresses practical issues being confronted by practicing project managers. Balancing theory with practice, the course moves beyond PMBOK to include best practices that can be applied in real world situation to maximize results from projects. The course will cover PM Framework and the 10 Knowledge Areas and 47 project management processes based on PMBOK 5th Ed., with customized content. PMBOK topics aside, the course will include an introduction in Business Analysis and Program Management to acquaint participants with new tools and PM best practice. Thus, a balance approach in course delivery will be undertaken by the facilitator.

The PMP certification exam assess a candidate’s mastery of the PMBOK 5th Ed., and his/her experience as a project manager. The 6 – day session are instructor- led, followed by practice exams for every knowledge areas studied. More than just understanding the topics in the PMBOK 5th ed., an experienced Project Management Professional (PMP®) will guide the PMP candidates on the “concept of PMIsm”, a crucial mindset in the PMP certification exam. ExeQserve, an HR solutions provider offers this Project Management Professional (PMP®) Certification Exam Preparation Workshop in Manila and around the Philippines.

The PMP certification exam assess a candidate’s mastery of the PMBOK 5th Ed. The 4 – day session are instructor- led, followed by practice exams for every knowledge areas studied. More than just understanding the topics in the PMBOK 5th ed., an experienced Project Management Professional (PMP®) will guide the CAPM candidates on the “concept of PMIsm”, a crucial mindset in the CAPM certification exam. This Certificate of Associate in Project Management (CAPM®) Exam Preparation Workshop is offered by ExeQserve, an HR solutions provider that operates in Manila and around the Philippines.

Sales and Sales Management

Persuading customers to part with their money may not be easy, but the actual process is a straight forward one. Whether one is selling to business or individual customers, the rules remain the same. Identify targets, understand customers’ needs, then sell the benefit of your products, handle objections and then close the sale. What happens as the process progress spells the difference between selling and not selling.

An important ingredient in the success of any business is good selling. Without it, many sales are lost – sales that may mean the difference between success and failure. We at ExeQserve together with our pool of training consultants here in the Philippines offers this program which will show participants and help them demonstrate creative selling techniques.

Objectives:

  • Explain the importance of maintaining a positive professional sales image.
  • Enumerate the characteristics of an effective Sales/Service Professional.
  • Enumerate and explain each phase of the sales and service cycle.
  • Display and apply their roles and their newly acquired knowledge, skills, and attitudes as  Sales/ Service Professionals

Methodologies:

To ensure appreciation and correct application of the principles to be introduced, the following methodologies will be employed:

  • Structured Learning Exercises
  • Group Discussion/Group Work
  • Lecturette

Sales are the single most important part of any business. While all aspects of business are important, without sales you have no business. That is why it is important to have a well trained sales staff. We at ExeQserve together with our pool of training consultants here in the Philippines offers this Sales/ Selling Skills Enhancement Program. Sales training is one of the best ways to make sure that your sales staff knows and understands all of the techniques and methods to gain your business sales. Training is important in both general and niche sales jobs as it helps to develop a sales professional’s skills, maximizing their potential and goals, as well as making them feel valued and stimulated in their role. By investing in its sales-force, companies are also putting themselves in a position of strength for the future and increasing staff retention.

Companies that offer regular training schemes, are likely to attract the best graduates or professionals, as personal development rates highly amongst those wishing to further their careers. Employees are more likely to stay in an organization where they are able to go on a range of conferences and tutorials, thus increasing their skills and opening themselves up to promotion opportunities.

The goal of this workshop is increase productivity of your sales staff by improving their morale, customer relations and selling skills.

Our Methodologies :

  • Power Point Presentation
  • Videos
  • Role Playing
  • Simulation Exercises

Objectives :

  • Understand and apply the top Sales Approaches
  • Improve on People Skills
  • Enhance their Presentation Skills
  • Be able to find sales prospects
  • Know and Apply the steps to do before – during – after a Sales Call
  • Achieve Self Management
  • Know and Apply Essential Record Keeping
  • Learn how to Set and Achieve Sales Goals

The game has changed. The market we once knew so well is steadily becoming unrecognizable.  A newer and more informed type of client has emerged and we recognize that our current way of selling just won’t cut it anymore. To make matters worse, we realize that, despite the enormous change in the market, the way we sell hasn’t changed much at all. We haven’t risen to address this new market.

It’s high time to change the way we sell!

“The New Dynamics of Selling” that ExeQserve, an HR solutions provider that operates in Manila and around the Philippines, is a refreshing new training course that addresses several critical selling issues (like customer-centricity, social selling and relationship-management) that most sales people have taken for granted. At the same time, this break-through training course takes into account the challenges of today’s market and presents solutions and tools to address these issues. This dynamic course answers the age-old question: “Why buy from me?”

If you want to make your client feel empowered in their decision yet compelled to buy from you, then this is your course. It may not be magic; but, it will certainly feel that way.

 

OBJECTIVES:

At the end of the seminar, the participants will be able to:

  • Recognize their personal reasons for doing what they’re doing
  • Identify the barriers to selling and manage these barriers
  • Create effective lead-generating and prospecting activities
  • Effectively communicate and build rapport with their clients by creating trust
  • Profile their clients by utilizing MBTI personality traits as a basis
  • Analyze the situation by probing for the right information
  • Presenting the benefits of your product with impact and confidence
  • Properly handle objections and negotiate for win-win results
  • Gain agreement and close the sale

We at ExeQserve together with our pool of training consultants here in the Philippines offers this course on Key Account Management which focuses on building the Account Managers’ skills and competencies with the ability to effectively manage their key accounts.  It also aims for the participants to learn and understand the basic processes and competencies behind key account management.

Your key accounts are your “most important” clients. As such, they are the ones that are at most risk of being wooed by your competition. For most companies, reducing prices to compete has become a staple sales strategy. However, this strategy seriously threatens the survival of the organization. This is why managing and developing your key accounts is an essential skill to have, if we want to stay ahead of the competition!

Our “Superior Key Account Management” training program will help you develop strategic key account management processes and methodologies that ensure not only the protection of your existing clients from competitive attack, but, more significantly, build long and sustainable relationships resulting in excellent customer retention, improved sales, increasing margins and ongoing customer loyalty.

In this highly interactive and fun-filled workshop, participants will be armed with dynamic tools that they can tweak and use to help them identify and manage their key accounts, as well as the skills to use them. This course will be a game-changer!

OBJECTIVES:

Participants of this program will learn to:

  1. Recognize KAM concepts being or not being implemented in their workplace
  2. Determine your Key Accounts using AAR and CSI
  3. Rank your Key Accounts from the scores determined by the AARs and CSIs of their clients
  4. Create strategies fit for each Key Account level on the KAM Quadrant

 

Negotiating is something we do every day. We negotiate when we buy, sell, and deal with our peers, customers, managers, suppliers, friends and even family. Superior Sales Professionals, in particular, need to hone their negotiation skills to promote collaboration, shift perspective and understand where each party is coming from in order to develop a win-win agreement.

As such, Superior Sales Professionals need to develop above-average communication skills, well-defined plans and procedures, mutually beneficial strategies, effective listening skills, and much more. These are the keys to successful win-win negotiation.

We at ExeQserve together with our pool of training consultants here in the Philippines offers this course on “Superior Win-Win Negotiations” an insightful and dynamic training program that will help develop each participant’s win-win mentality to establish mutually beneficial results.

OBJECTIVES:

Participants of this program will learn to:

  1. Identify their own negotiation styles and determine when to use each
  2. Recognize win-win opportunities during negotiations and utilize these opportunities to further collaboration with the other party
  3. Identify negotiation goals and parameters to be prepared for actual negotiations
  4. Apply the RADPAC method in their actual business negotiations

What does being a sales person mean today? Not too long ago, being a sales person meant persistence and the ability to push a product to a market that, more or less, trusted the sales person. Not anymore!

With the onset of this new age of information, we have witnessed the rise of a more informed, more opinionated and more empowered marketplace. Because of this, it’s easier for consumers today to verify product claims and seek out your competitors. They are, now, less trusting of sales people and prefer to research your product or service online. Some may even know more about the product or service than the sales person. In this type of market, persistence and push are no longer enough. We need to become superior sales professionals.

“The Superior Sales Professional” training course is a fun and unique program that provides sales people with a new understanding of their chosen craft as well as tools and concepts to enhance their existing skills to make sure they are ready to face today’s demanding market. This highly interactive course not only adds on to their learning, but digs deep into their own reasons for selling.

If you’re looking to make the leap from stagnant sales person to true sales professional, “The Superior Sales Professional” is the course for you.

OBJECTIVES:

At the end of the seminar, the participants will be able to:

  1. Recognize their purpose in becoming sales professionals
  2. Gain a deep respect for the selling profession
  3. Recognize the different concepts of modern selling in their work
  4. Identify the issues that keep them from performing consistently well in sales
  5. Utilize ExeQserve’s patented branding concepts to create their superior sales brand
  6. Identify their communication shortcomings thru use of the CARE Model
  7. Utilize questions to effectively gather information from their clients and get their clients’ commitments
  8. Present their product or service more effectively by using the AIDA and FAB methods
  9. Develop a win-win mindset when negotiating with their clients

Planning is one of the most important activities for any professional. Planning prevents us from wasting a lot of time, money and resources in carrying out our work. Sadly, however, this activity seems to be ignored by many sales people. The result of this is mediocre or even poor sales performance.

Planning is also essential in lead generation or prospecting activities. Without planning, lead generation would be inefficient at best and downright ineffective at worst. This has been the downfall of many first-time sales people.

Our “Superior Sales Planning and Lead Generation” training program will give participants the opportunity to discover their true goals and create actual plans to make said goals a reality. This unconventionally fun course will help participants create superior plans by providing them with patented and easy-to-use tools and methods to develop practical lead-generating activities necessary for their sales success.

Don’t miss out on this opportunity to turn your sales people into superior sales professionals.

OBJECTIVES:

Participants of this program will learn to:

  1. Discover your purpose for planning
  2. Manage the paradigms that bar you from succeeding
  3. Discuss the GROW Model and its role in the sales planning
  4. Establish SMART goals and objectives for your plan
  5. Identify the things that will help you hit your goals as well as the things that will hinder you from getting your goals
  6. Utilize your creative and critical thinking to help you explore your options and find solutions to generating leads
  7. Complete a Lead Generation Report that will form the basis of your daily sales activities

So, you’ve finally met the client face to face. What do you do now? Most inexperienced sales people immediately jump into their presentation without understanding what the client needs, how the client will perceive you or your product and, worse, if the client is actually qualified to purchase your product.

The key to any sales process is in how the sales professional structures his/her questions. Effectively asking questions is probably the most important skill in selling; yet, very few sales people use this very important skill.

Our “Superior Qualifying and Profiling” course will help sales professionals improve their questioning skills by providing various tools and methods that will help them structure their questions properly. Not only will this unique course improve their questioning skills; but, it will also help sales professionals profile their clients to understand each client’s unique personality. Turn ordinary sales people into superior sales professionals by having them enroll in this course now.

OBJECTIVES:

Participants of this program will learn to:

  1. Discuss the importance of listening and asking questions in selling
  2. Indicate the differences between open-ended and close-ended questions
  3. Distinguish when to properly use open-ended and close-ended questions
  4. Determine if a clients is worth pursuing by using WIP
  5. Structure your open-ended questions using NEADS and RAIN
  6. Use close-ended questions to gain commitment
  7. Identify a client’s personality by using profiling questions
  8. Communicate effectively with different personalities

Customer Service

Customers turn to a wide variety of platforms to get in touch with their service provider or the company they purchased a product from. According to Social strand, 13% of customers contact companies via eservice (web, social, chat), 18% via email, 29% through writing or in person, and 40% of customers prefer to contact a company by phone. Hence, those who field incoming client communication via phone should be equipped with the right amount of knowledge and skills to effectively handle different situations and provide excellent customer service.

There are only 2 C’s that should happen in a phone call. First is Customer Service. Second is Communication. The absence of nonverbal signals makes communication through phone very challenging for both the customer and the representative. It takes a big amount of mastery of the product and phone handling skills to successfully have both C’s in a call.

Myra Golden, a customer experience designer, mentioned the 4 biggest problems to today’s telephone customer experience: 1. Perception of apathy/rudeness; 2. No acknowledgement of the customer’s problem; 3. No sense of urgency; 4. No personal connection

These four could be addressed by training front liners with soft skills needed such as Rapport Building, Probing, Active Listening, Empathy, Paraphrasing, and Assertiveness. These, together with knowing the phone handling cycle (Opening, Probing, Overcoming Obstacles, Resolution, and Closing) will help the representatives in effectively handling phone conversations with customers.

We at ExeQserve together with our pool of training consultants here in the Philippines will help your company generate successful outcomes with excellent customer service through phone conversations. We are keen to let the participants know that knowledge and skills should go hand in hand with the innate willingness to help others.

Phone Handling Basics

It is an 8hr workshop focused on identifying and practicing the soft skills needed in providing excellent customer service via telephone

Objectives:

  • Identify the 2 C’s in Phone Handling
  • Enumerate the steps Phone Handling Cycle
  • Identify and practice the skills needed in each step
  • Highlight the importance of providing superior customer service through phone conversations
  • Effectively handle phone calls by applying the skills learned through mock calls

Managers play a very important role in ensuring that the organization is able to serve customers well. They put in place mechanisms to avoid complaints. They are responsible for seeing to it that there is a system in place, that front liners are equipped and empowered to help complaining customers if they are unhappy with the service. Organizational leaders also manage to learn from negative customer experience by looking into the circumstances of the complaints and then making necessary adjustments in operating procedures to avoid service failures from recurring.

In order to carry out this role, managers must develop competency at the strategic level; meaning that they are able to view customer service in a much broader perspective and act to develop strategies and policies for ensuring customer happiness, dealing with customer dissatisfaction and developing a system that allow people to learn from their experiences with the customers.

We, a fast growing Training-Consulting Company in the Philippines will help your company equip your managers with the concepts and tools they need to develop the needed strategies and policies for seeing to it that the whole organization is able to facilitate customer service management from the strategic to the operational levels. Most importantly, they will be equipped to develop the needed strategy for complaints handling, resolution, service recovery and continual service improvement as a result of learning from negative customer experiences.

To ensure suitability of learning and application in the workplace, our training facilitator shall apply the following strategies:

  • Customization of design in partnership with the project stake holders
  • Facilitation of highly interactive and output oriented two-day workshop
  • Use of role plays and simulation to ensure that participants are able to practice the skills being shared.
  • Giving participants an opportunity to draft a service policy and guidelines prototype that they can later improve when they go back to the workplace.
  • Submission of a detailed post workshop report that contains the workshop outputs, our observation and recommendations for follow through.
  • Monitoring and Evaluation that include sitting down with the participants and discussing their experience after applying what they learned.

Objectives:

  • Use systems thinking approach to understand the variables that affect delivery of service and potential sources of customer happiness or dissatisfaction;
  • Co-create a vision of how your organization will manifest its service culture in the future.
  • Establish desired service standards that lead to better internal and external customer experience.
  • Agree to adopt a method for complaints handling and service recovery;
  • Use incidences of service failures as source of learning and process improvement; and
  • Create an action plan to develop a customer service and service recovery policies and procedures

Managers play a very important role in ensuring that the organization is able to serve customers well. They put in place mechanisms to avoid complaints. They are responsible for seeing to it that there is a system in place, that front liners are equipped and empowered to help complaining customers if they are unhappy with the service. Organizational leaders also manage to learn from negative customer experience by looking into the circumstances of the complaints and then making necessary adjustments in operating procedures to avoid service failures from recurring.

In order to carry out this role, managers must develop competency at the strategic level; meaning that they are able to view customer service in a much broader perspective and act to develop strategies and policies for ensuring customer happiness, dealing with customer dissatisfaction and developing a system that allow people to learn from their experiences with the customers.

We, a fast growing Training-Consulting Company in the Philippines will help your company equip your managers with the concepts and tools they need to develop the needed strategies and policies for seeing to it that the whole organization is able to facilitate customer service management from the strategic to the operational levels. Most importantly, they will be equipped to develop the needed strategy for complaints handling, resolution, service recovery and continual service improvement as a result of learning from negative customer experiences.

To ensure suitability of learning and application in the workplace, our training facilitator shall apply the following strategies:

  • Customization of design in partnership with the project stake holders
  • Facilitation of highly interactive and output oriented two-day workshop
  • Use of role plays and simulation to ensure that participants are able to practice the skills being shared.
  • Giving participants an opportunity to draft a service policy and guidelines prototype that they can later improve when they go back to the workplace.
  • Submission of a detailed post workshop report that contains the workshop outputs, our observation and recommendations for follow through.
  • Monitoring and Evaluation that include sitting down with the participants and discussing their experience after applying what they learned.

Objectives:

  • Use systems thinking approach to understand the variables that affect delivery of service and potential sources of customer happiness or dissatisfaction;
  • Co-create a vision of how your organization will manifest its service culture in the future.
  • Establish desired service standards that lead to better internal and external customer experience.
  • Agree to adopt a method for complaints handling and service recovery;
  • Use incidences of service failures as source of learning and process improvement; and
  • Create an action plan to develop a customer service and service recovery policies and procedures

Organizational Development

As your organization prepares to strengthen its organizational culture, the need to review the company’s vision, mission and core values become apparent. It needs to look at the relevance of its existing stated philosophies and create a new path as needed. The leaders of the organization also need to review its current practices and agree on rules of engagement that are consistent with the company’s direction and philosophies.

ExeQserve Consultants designed a highly interactive program that will help the leaders of the organization to look inward and confirm the values they bring to the workplace, identify ones that are shared with others and agree on behaviors that support these values. They will also be able to revisit the organization’s vision and mission, review its relevance, make changes if needed and identify initiatives that will support them. We formulated activities and prepared to facilitate conversations that will help them identify and remove barriers that hinder them from pursuing this new course.

Workshop Objectives:

After this workshop that ExeQserve, an HR solutions provider that operates in the Philippines, offers, the participants are expected to;

  •     Understand the workings of a visionary company
  •     Craft the company’s vision, mission and core values
  •     Examine the company’s alignment and agree on a course of action for realigning

Recent studies have shown that an organization is likely to achieve its goals if everyone in the organization sees it and can imagine the steps to get there. This is the reason why many companies craft their Vision, Mission and Core Values statements. ExeQserve, an HR solutions provider that operates in the Philippines, offers this Visioning Workshop in Manila and around the Philippines.

Visioning generates a common goal, hope, and encouragement; offers a possibility for fundamental change; gives people a sense of control; gives a group something to move toward; and generates creative thinking and passion. The famous book “Built to Last” by Jerry Porras and Jim Collins, said that many Companies who stood the test of time have all these. The authors call them visionary companies. Visionary Companies however are not defined merely by the statements they post on the wall, they are defined by the way they live up to the company’s mission, vision and core values. The aim of this program is to aid companies in crafting their set of statements and identify ways and means to live by it.

Workshop Objectives

After the session, the participants are expected to;

  •     Understand the workings of a visionary company
  •    Craft a Vision Statement
  •     Craft a Mission Statement
  •     Identify the organization’s Core Values
  •     Set out a plan to align the organization with the company’s vision, mission and core values

As your organization prepares itself for the challenges of the coming years, the need to establish a strong strategic plan becomes apparent. In order to come up with an effective plan, management recognizes the need to seek the help of a facilitator who can help guide the organization’s management through the stages of the planning process.

As sure as effective plans are not created overnight, the approach ExeQserve proposes is one that requires some studied look at the organization’s desired future and coming up with a strategic map that will enable the leaders to lead the group towards it. Our experienced consultant offers not only his experience in planning but some of the most widely used tools for creating easily readable roadmaps with clear milestones toward the goal. He shall sit with the planning participants several times to ensure that plans are aligned, measures are in place and initiatives are properly communicated company-wide to ensure that everyone in the organization is clear about goals and roles. ExeQserve, an HR solutions provider that operates in the Philippines, offers this workshop on Strategic Planning in Manila and around the Philippines.

Planning objectives

At the end of this consulting engagement, it is expected that the participants are able to:

  •     Align plans with the company’s vision and mission
  •     Consider past experiences in future plans
  •     Establish key objectives, initiatives and action plans
  •     Determine needed resources to put plans to action

Some people mistakenly assume that performance management is concerned only with following regulatory requirements to appraise and rate performance. However, appraising performance is ONLY ONE PART of the overall process (and perhaps the least important part).

All organizations face the problem of directing the energies of their staff to the task of achieving organizational goals and objectives. In doing so, organizations need to devise means to influence and channel the behaviors of their employees so as to optimize their contributions. Performance management constitutes one of the major management tools employed in this process. This is based on the premise that an individual’s performance in a job is improved by having definite goals, feedback about their performance, and is complemented by an appropriate reward system.

Considering the profound objectives of performance management, it is elementary that managers and supervisors learn to employ the tools within the system.

The goal of this course that ExeQserve, an HR solutions provider that operates in the Philippines, offers, is to give the participants a clear view of what performance management is all about and how to utilize it in achieving organizational objectives. At the end of this workshop, the participants should be able to participate in the design and implementation of a performance management system that includes the following elements:

  • Policy Design and implementation mechanisms
  • Performance goal setting mechanisms (KRA, KPI, Competencies)
  • Performance Monitoring techniques
  • Developing employee’s capability to perform through training and coaching
  • Appraising performance
  • Rewarding and recognizing performance.

Please note that the success of this program is hinged on organization’s performance management initiatives. The Performance Management System is an Organization Development intervention, without which, the training will be useless.

Course Objectives

At the end of the session, the participants are expected to be able to:

  • Describe the requirements for the successful implementation of a performance management system.
  • Describe the roles managers and employees play in the implementation of a performance management system.
  • Understand the components of Performance Management and how each relates to their managerial or supervisory tasks;
  • Go through the steps towards successful employee performance management.

In order to ensure effectiveness of the program, we shall employ various methodologies, which include participants briefing ahead of the workshop, post workshop report and a half day follow through session.

Leadership and Management

Investing in the development of leaders is the best investment an organization can make. Leaders fulfill key responsibilities that could spell the difference between success and failure. It is therefore critical that they are equipped with the right set of knowledge, skills, attitudes and habits (K.A.S.H.) to carry out the responsibility of mapping the organization’s future, developing strategies to get the organization there and actually making it happen. These are seldom done through sheer leadership talents. Leaders whether they are called team leads, supervisors or managers need to acquire these K.A.S.H.  through an appropriate training interventions and their deliberate effort to enrich their cache of leadership and management tools through continuing personal development.

ExeQserve is an HR consulting company based in the Philippines that offers Basic Leadership/ Supervisory Skills Training which is designed to help the supervisors and managers assess their own mindsets and adjust accordingly to the NEW leadership paradigms. It will also equip them with the basic management tools like planning, organizing, leading and controlling and communicating. It is also designed for them  appreciate not only their roles as leaders but more so the dynamics of teams and what they need to do to encourage teamwork. The workshop also contain tools for coaching that they can use to capitalize on the strengths of their team members and work on their areas for improvement.

Both programs utilize learning games, role plays and case studies for deeper impact. At the end of each session, the participants will be asked to commit to a forward agenda to put learning to action. The facilitator will gather inputs from the workshop and submit a post workshop report that management can use to support the ongoing development of its leaders.

Workshop Objectives

By the end of the workshop, the learners would be able to:

  • Shift mindset from worker to leader and from boss to leader
  • Describe the process in building teamwork
  • Identify the basic management tools (P.O.L.C.)
  • Use communication as an important leadership tool
  • Align actions with organizational values

Target Participants

New or upcoming supervisors, managers, team leaders who haven’t attended a basic training on leadership and management.

If you want to build a high performance organization, you need to equip your managers and supervisors to build high performance teams.

High performance teams are capable of delivering results; the individual members are accountable and committed to goals and strategies. There’s high quality communication that allow members to manage complexities, respond rapidly to the needs of the company and the customers, and make high quality decisions. These things don’t just happen. For high performance teams to form, Leaders must demonstrate positive behaviors that inspire members. Leaders must understand team development phases, respond to the needs at each stage and then ultimately bring the team to the high performance stage. Leaders need to be equipped to manage communication within the team and conduct effective coaching activities to help each member achieve his full potential.

ExeQserve is an HR consulting company based in the Philippines that offers High Performance Leadership Training that will provide your leaders all the necessary tools in order to successfully build high performance teams. Our activities are highly engaging and we provide practical tools that are immediately useful when they return to the job.

Your leaders will go home with Re-entry Action Plans from what they gathered in the training to ensure application of learning. This allows whoever is interested in their leadership growth to see their how they intend to use what they learned to build their very own high performance teams.

Workshop Objectives

By the end of the workshop, the learners would be able to:

  • Describe the needed transition from being a non-leader to that of a being a leader
  • Demonstrate value-driven leadership
  • Use vision to inspire employee performance
  • Apply their roles as change leaders
  • Use 360 degrees empowerment to lead at different angles
  • Use techniques for keeping employees engaged

Target Participants

Supervisors and managers who are responsible for bringing employees performance to higher levels.

In an effective organization, employee developmental needs are addressed. Developing in this instance means increasing the capacity to perform through coaching and mentoring, giving assignments that introduce new skills or higher level of responsibility, improving work processes or other methods. Providing employees with training and developmental opportunities encourages good performance, strengthens job-related skills and competencies, and helps employees keep up with changes in the workplace, such as introduction of new processes or technology.

Carrying out the processes of coaching and mentoring provides an excellent opportunity for managers and employees to identify developmental needs. While planning and monitoring work, deficiencies in performance become evident and coach and team member are able to address them. Areas for further enhancing already good performance also stand out, and action can be taken to help successful employees improve even further.

ExeQserve is an HR consulting company based in the Philippines that offers Coaching and Mentoring Training which aims to equip managers and supervisors with the right information and skills to help bring out the best in their employees. The learning will be made intensive by utilizing learning games, case, studies and role plays. In order to ensure application of the knowledge and development of skills, the program includes a post-workshop project that will require them to identify a target person or teams to apply what they learned in the workshop. They will be required to submit a report detailing the applications of the tactics and the results. This tactic will show participants that all the techniques shared in the program are doable and helpful in building employee skills and work attitude.

General Objective:

At the end of the workshop, the participants are expected to enumerate and describe steps in the process of coaching and mentoring

Specific Objectives:

At the end of the training, the participants are expected to be able to:

  • Identify the basic processes behind coaching & mentoring
  • Describe how to introduce coaching & mentoring into the organization
  • Apply various tactics in Coaching and Mentoring using the Situational Leadership Framework
  • Describe the nature of the relationships that must be managed in order to sustain coaching and mentoring

Methodologies

To ensure learning this seminar-workshop will utilize the following:

  • Lecture- discussion
  • Group activities and workshops
  • Case Studies
  • Role Playing
  • Learning games and exercises
  • Post-workshop activities

Successful organizations are headed by leaders who talk the talk and walk the walk of effective leaders. In a book written by Kouzes and Posner these leadership practices include modeling the way, inspiring a shared vision, enabling others to act , challenging the process and encouraging the heart. Through this workshop, we will help the participants become aware of their own strengths and weaknesses as far as these practices are concerned. We shall walk your leaders through the practices and help them decide on a personal leadership development project where they will apply what they have learned.

Leaders of successful teams understand the concept and are able to negotiate their way through the different team development stages in order to lead the team into achieving their full performing potentials. They understand the dysfunctions that ruin teamwork and are capable of coming up with strategies to overcome these so called dysfunctions. ExeQserve is an HR consulting company based in the Philippines that offers this Basics of Leadership Workshop where your leaders will have a better appreciation of team development and the leadership tasks that must be employed at each development stage so that leaders can bring their team from forming to high performing.

Course Objectives:

  • Demonstrate high performance leadership behavior
  • Create a high performance leadership agenda
  • Describe the ingredients of high performance teamwork
  • Facilitate high performance team culture building by:
  • Building a trusting relationship
  • Encouraging open communication
  • Building commitment to goals and strategies
  • Establishing accountability for performance and behavior
  • Focus the team’s energy towards delivering results.
  • Take on the role of a coach to help members achieve their full potentials.

Target Participants:

New or upcoming supervisors, managers, team leaders who haven’t attended a basic training on leadership and management.

Most people involved in organizational change experience a kaleidoscope of emotions. Regardless of the reason behind the change, feelings of anger, resentment, anxiety, resistance, sadness and excitement are common at different points in the change process. Feelings of fear often run rampant.

What makes organizational change so scary for so many people? What are they afraid of? Some may worry about being seen as incompetent to carry out new tasks, or worse yet, actually being unable to handle it. These anxieties all stem from a nearly universal fear of the unknown and, for many, turn the change process into a seemingly endless and frightening roller coaster ride.

Many companies fail to successfully implement change because they ignored some of the critical requirements in managing it.

When effecting changes in the organization, managers are dealing with people with mindsets and comfort zones that were built overtime. People tend to resist change because they do not want to step out of these comfort zones–they like to stay in an environment they are comfortable with. There are a number of things that need to be taken in to mind to help people accept and overcome the pain of change. ExeQserve is an HR consulting company based in the Philippines that offers Leading and Managing Change Workshop. This course aims to equip change managers with the knowledge skills and right mindset in managing change. They will also learn to identify the need for change, and strategize their way to successful change implementation.

We applied various proven concepts and frameworks of change management including:

  • Who moved my cheese by Spencer Johnson
  • Unfreeze, Change, Refreeze by Kurt Lewin
  • The 8-Step model in Leading Change by John F. Kotter

In order to ensure learning and application we shall utilize the following methodologies

  • Structured Learning Experiences
  • Forms and templates-based workshops
  • Personal Change Management Projects that will be developed as the program progresses
  • Re-Entry action Plans

We believe that there is no better assessment of managers’ readiness than their ability to work on their own change management projects. Those who will be able to carry out their projects successfully following the methods recommended in this program shall be certified as the company’s’  Change Agents.

Objectives:

  • Describe the nature and concept of the change process and its components.
  • Explain the importance of anticipating and managing change
  • Describe the necessary actions in preparing people/organizations for change
  • Identify strategy in facilitating change
  • Identify barriers to change and recognize solutions
  • Describe steps for creating communication and basic risk management plan in change management.
  • Explain the importance of celebrating successes to improve people’s confidence towards change
  • Go through the process of solidifying change and building a culture that embraces change.
  • Create plans to apply learning to work.

Organizational Strategies are only effective when they are operationalized. This happens when Leaders are able to understand what they need to do, to achieve organizational objectives and create strategies to direct their resources towards the pursuit of goals.

Leaders need to have a complete appreciation of Strategy Development process as a management tool. They need to recognize that continuing improvement in performance requires a mind-set geared towards understanding opportunities for change and formulating plans to make change happen. More importantly, they need to appreciate why and how a plan, no matter how great the intention and initiatives are, is only as good as its execution. Leaders must therefore, create strategies and tactics to ensure that plans are implemented, monitored, evaluated and adjusted as needed.

We, a fast growing Training-Consulting Company in the Philippines have designed a program that aims to help Leaders embrace strategic thinking and equip them with necessary knowledge and tools to come up with a plans that are aligned with the organizational strategies, establish a mechanism for effective monitoring, creating accountabilities and contingency planning.  Specifically the participants will be able to;

  • Define Strategic Thinking;
  • Describe  behaviors that demonstrate strategic thinking;
  • Identify the different components of strategy development;
  • Enumerate the steps to getting employee’s involvement;
  • Explain the process for environmental scanning;
  • Describe the use of environmental scanning as an initial step to planning;
  • Define KRA, KPI and KPO;
  • Use a technique for developing SMART objectives;
  • Establish the steps in effective planning;
  • Enumerate the steps needed in proper execution and adjustment of plans; and
  • Create an action plan to immediately apply learning in the workplace.

We shall use group discussions, individual and group activities to ensure that the participants are engaged all throughout learning session. We shall also provide some tools and templates they can use immediately after the session. The re-entry action planning at the end of the workshop will allow the participants to identify initiatives to put learning to action.

People are the most complex of all resources that a manager or supervisor has to deal with. In order to work effectively with people, managers must learn to adapt their style to a particular persons’ current situation and disposition. Managers must learn how and when to choose directing, coaching, supporting and delegating. They must also develop the skills on how to effectively carry out each of these styles.

We at ExeQserve, a fast growing Training Company in the Philippines, have crafted a workshop designed to help leaders diagnose the current developmental levels of their employees, choose the correct approach to dealing with them and learn to frequently use conversation to further develop the skills and performance of each employee.

We shall utilize Kenneth Blanchard and Paul Hersey’s model on Situational Leadership towards this end. We shall also utilize self-assessment, case studies and role playing games to help participants apply learning to work. At the end of the session, the participants will engage in re-entry action plan to put what they learned to action by identifying a situational leadership project of their own. These projects can be used to measure the participants’ ability to absorb the lessons of the workshop and evaluate their ability to apply what they know.

OBJECTIVES

After the session, the participants are expected to;

  • Diagnose developmental levels of employees and match them with corresponding leadership styles.
  • Describe the activities involved in applying each leadership styles.
  • Use conversations to form partnerships with employees as a way to help them contribute to organizational goals.

Problems and decisions are part of day-to-day life in any organization. Equipment breaks down. Sales performance does not meet target. Customers complain. Work gets delayed. Collection extends beyond due date. And people violate company rules. As Murphy’s Law states, “anything that can go wrong will go wrong”.

However, most managers and supervisors solve workplace problems using quick fix, short-term solutions based on limited experience and data. The results are problems that recur and often get worse, demoralizing the whole organization. Organization leaders of today need a good balance of creative and critical thinking to produce workable, effective and innovative solutions.

And to choose the “best” solution requires a positive mind set and skilful use of tools and techniques in decision-making. Without sound decisions, there can be no real practice of leadership.

We, a fast growing Training-Consulting Company in the Philippines have developed a program that aims to boost the problem solving and decision making skills as well as the creative thinking and critical thinking abilities of Fast Logistics managers and supervisors.

Our Learning Objectives:

  • At the end of the One (1)-DAY program, participants must be able to:
  • Display a sense of urgency and decisiveness in attending to workplace problems and decisions.
  • Exhibit a balance of creativity and critical thinking in dealing with workplace problems and decisions.
  • Perform the five (5) steps in analysing and prioritizing workplace concerns, conduct the four (4) steps in Problem Analysis in determining root causes of problems and developing solutions options.
  • Apply the seven (7) steps in Decision Analysis in determining the best course of action among available alternatives.
  • Execute the four (4) steps in Potential Problem Analysis in anticipating and dealing with potential threats to a decision / solution.
  • Provide solutions to problems and make the needed decisions using a variety of sound tools and techniques.
  • prepare sound and comprehensive action plans for one’s work unit

 

Methodologies:

The above programs will use the following methods:

  •    Structured Learning Exercises
  •    Processing of Lessons
  •    Interactive Lectures (incorporating Class Discussion)
  •    Case Presentations with Feedback Giving
  •    Assessments
  •    Film Showings

One of the biggest complaints about most organizations is meetings… they waste too much of our precious time. This is bad news for organizations. Meetings are important because that is where an organization’s culture and climate perpetuates itself.

Meetings are one of the ways that an organization tells its workers, “You are a member.” If you have bad, boring, and time wasting meetings, then the people begin to believe that this is a bad boring company that does not care about time. Likewise, great meetings tell the workers, “This is a great organization to be working for!”

Also, remember that bad meetings lead to more bad meetings, which cost even more money.

Why are there so many bad meetings? Poor planning by the meeting’s organizer and a lack of involvement by the participants are mainly the culprit. The root cause of all these is the meeting leader’s lack of skill in preparing for and conducting a meeting.

With our pool of the most sought after training consultants here in the Philippines, we will help your company achieve the goal of assisting meeting leaders in learning how to effectively lead and secure positive results from meetings. Specifically, after the 1-day workshop, participants are expected to:

  • Differentiate between a good meeting and a bad one
  • Describe the elements of good meeting preparation
  • Ensure participants’ engagement during meeting
  • Ensure follow through of actions to be taken after the meeting
  • Apply learning to the workplace.

OVERVIEW:

Any individual or team success depends heavily on the ability of people to communicate with each other. Every interaction is an opportunity for you to exert positive influence by having others trust you. Whether you’re making a presentation to a large audience, conveying information to a project team or delivering a difficult message to a colleague, your influence, delivered through effective communication, is a powerful tool for achieving your objectives.

“Positive Influencing” is a highly dynamic course that ExeQserve together with its pool of training consultants in the Philippines offers, aims to build each participant’s influence by developing their ability to focus on their outcome, tune in to their audience and develop their message for clarity and impact. In this course, participants will improve their ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

OBJECTIVES:

After the course, participants will be able to:

1. Describe the different principles of influence
2. Identify their personal influence style
3. Employ empathy in their everyday conversations
4. Build trust and rapport with others
5. Communicate openly with others
6. Influence others to gain their commitment

Team Building

Building a cohesive management team is important, and it is doable. It is important because managers create the culture of the organization by the way they work and deal with each other either face-to-face or otherwise. Employees follow the action more than formal communication. If the management team is to lead change and bring about positive results, it must start with fixing relationships within the team. It is doable because we’ve seen it happen. We’ve helped problematic management teams address their issues, get their acts together and build a strong relationship that serves as a model for the entire organization.

ExeQserve is a HR Consulting company based in the Philippines that offers a workshop on Management Team Building. Through this workshop the members of the team are expected to become aware of which types of behaviors support cohesiveness and high team performance.

Workshop Objectives

After the session, the participants are expected to;

  • Identify the five dysfunctions that beset typical teams
  • Improve trust among team members
  • Use productive conflict to enhance teamwork
  • Achieve commitment on thematic goals and categorical objectives
  • Create a culture of accountability
  • Gauge on-going success against its goals

T E A M B U I L D I N G 2 0 1 7 06 | 17 | 2017V i d e o: R8GP h o t o : Pauline C. TomeShoot for : One Resonance Photography and MultimediaTeam Building Facilitators PhilippinesExeQserve Consulting

Posted by R8G on Tuesday, July 25, 2017

More than its well established brand, the success of a team in achieving its full potential is dependent on its ability to work effectively as a team.

In a bestselling book called The Five Dysfunctions of a Team, author and Organization Development Consultant Patrick Lencioni wrote: “Not finance, not strategy, not technology. It is teamwork that remains the ultimate competitive advantage both because it is so powerful and so rare.” It has been said that if a company can get all its employees rowing towards one direction, there is no reason why that company can’t reach its rightful destination.

Rowing towards one direction however, is close to impossible because teams are made up of people who are imperfect, fallible and teams are inherently dysfunctional. In many organizations, politics and confusion are more the rule rather than the exception. Fortunately for us, the dysfunctions that hinder teams from working effectively together have been identified and found to be curable.

Leadership plays a very important role in building teams and in keeping them performing well. To address this, ExeQserve, a Philippines-based HR consulting company, designed this Building and Sustaining High Performing Teams Training. This workshop provides the framework for them to follow and a set of skills and tools for taking on the task of effectively leading teams towards high performance.

Objectives:

At the end of the workshop, the participants will be able to:

  • Describe the key elements of teamwork
  • Identify the four stages of team development and what leaders need to do to facilitate progress towards high performance
  • Describe the five fundamentals of high team performance as trust, collaboration, commitment, accountability and focus on results
  • Describe tactics for building trust such as enhancing familiarity and clarifying expectations
  • Describe steps for establishing norms for collaboration and conflict management
  • Identify the key ingredients in getting the team to commit to a common goal and set of strategies
  • Establish norms for mutual accountability
  • Describe the importance of scoreboards and create action plans to establish them in the workplace
  • Create a personal action plan to apply change in the workplace.

Methodologies

To ensure participants’ engagement and learning, we shall apply experiential learning, brainstorming and action planning as method for facilitating learning. This program includes re-entry action plans, post workshop reports and a free follow-up session to ensure application of learning in the workplace.

Performance comes from confidence, confidence come from competence, competence come from repeated performance of desired practices.

Teams succeed because members develop an empowered thinking. That led to creative confidence. This creative confidence helps produce quality collaborations that lead to better systems and processes. The quality of communication helps in clarifying roles, rules and accountabilities. It’s a continuing process of learning that makes teams better.

To address this, ExeQserve, a Philippines-based HR consulting company, designed this Team Learning Training. A program that helps team members learn together and build the necessary confidence to work together towards a common goal.

Objectives

After the session, the participants are expected to;

  • Describe the concept of team learning
  • Appreciate the effect of mindset and empowered thinking in contributing to team learning and performance
  • Describe the necessary skills in promoting generative dialogues
  • Establish norms for team learning
  • Use team learning to agree on new arrangements that will improve team performance.

ExeQserve is an HR consulting company based in the Philippines that offers Customized Team Building workshops. Our facilitators can design training programs based on your organization’s expectations, chosen theme, or preferred time and venue. We make do with what you have, and we make it work. Below are just some team building events we’ve facilitated in the past.

Half-day Team Building

We propose a program where team members will be able to appreciate the importance of taking ownership of team goals not just because they are told but because they recognize what is at stake and what they can contribute to its achievement. This program also aims to clarify the how certain values needed to achieve the goal look like in action.

Amazing Race and Outplay! Team Building

The group will be divided into teams and will undergo a series of challenges. The team who finishes all the challenges first or earns the most points wins. To add more excitement, special awards or prizes can be given to the other teams.

Creativity-themed Team Building

In this workshop, we offer a program that aims to help participants unlearn some of the old mind sets that prevent them from exercising creativity and embrace new ones. We also offer to help participants create a set of rules of engagement for relationship building, communication and cooperation that will help build a team environment that encourages creativity and motivates people to move from creativity to innovative execution.

Others

  • Kick-off team building
  • Quarterly/Annual Sales Rally team building
  • Dance/ Art themed team building
  • Customer-service themed team building
  • Values alignment team building
  • Ropes course team building

 

To learn more about our team building services, you may send us an email by clicking here or you may also check our Facebook page.

HR Related Programs

Training Design and Learning Facilitation WorkshopTraining Importance

If companies are to survive and succeed in the current trend of rapid changes across industries, they need to be more adaptable and pro-active than before. An organization’s staying power will greatly depend on an acceptable workforce, thus the value of training.

Responsibility to Train

In order for this to happen, the trainer should be able to put together a training design that does not only addresses the learners needs but also considers the most effective ways of carrying out the program utilizing the most appropriate methodologies. The trainer should be knowledgeable of adult learning principles and is able to deliver the program effectively using platform and facilitation skills.

Training is a huge responsibility

A lot rides on it whenever one is tasked to share know-how with other people. Training is an investment in time, money, and effort not only of the trainer but the organization and the participants as well. A well planned and executed program should leave the learners with sufficient amount of knowledge, skills and attitude necessary to carry-out whatever is shared during the learning event.

ExeQserve is an HR consulting company based in the Philippines that offers a Train the Trainer workshop. The purpose of this program is to help those who are tasked with the big responsibility of training to acquire the basic skills necessary to prepare for and facilitate a training event.

General Objective:

At the end of the workshop, the participants are expected to enumerate and describe steps in the process of preparing and conducting training

Hiring is everything. A wrong hire can be expensive and hard to correct if it ever is correctable. It is for this reason that managers need to be careful about their hiring decisions. This is not easy when candidates are putting their best foot forward and go to great lengths including lying to win the much coveted job. This is why a lot of hires end up with firing and resignations. It is true that a lot of guesswork and gut feel go into hiring decision making but there is a way to be more objective about it.

ExeQserve is an HR consulting company based in the Philippines that offers Behavioral Interviewing Skills Training. Through this interactive and experiential workshop, the participants will learn how to prepare for a screening task, ask the right questions, probe candidates for the competencies they are looking for and evaluate interviews more objectively. The program includes introduction to the recruitment process and methodologies and a lot of skill practice to ensure that participants can replicate them in the workplace.

Objectives:

  • Define job fit and profile of a right hire
  • Go through the proper way of scanning the resume and using it as reference for the interview
  • Know the right way of using Aptitude and personality test in the interview process
  • Prepare for the conduct of interview
  • Know the important interview do’s and don’ts.
  • Make hiring decisions based on identified parameters.
  • Target Participants: Recruitment staff and hiring decision-makers

HR is not a department; it’s a shared responsibility between the people in charge of HR and the ones who are directly responsible for their performance, the Line Managers and Supervisors. To think that this is not true is to risk having disjointed efforts to align people with organizational goals.

Strong collaboration between HR and Line management is crucial to the success of organizational endeavor to align people with goals. In order for this strategic partnership to work, HR and the line should have a shared knowledge about their HR-related responsibilities in the same way that HR needs to align all its actions with the goals of the organization and in consideration of the nuances of business operations.

ExeQserve is an HR consulting company based in the Philippines that offers Introduction to HR for Non-HR Training. This orientation course is useful to those who are being given a human resource development and management assignment and those who wish to immerse their supervisors in HR work because they believe that people management should not be the sole province of the HR Department.

Course Objectives:

The goal of this learning session is to help HR and non-HR supervisors appreciate the roles they and HR play in;

  • Getting the right people for the right jobs;
  • Managing their performance ;
  • Preparing them for bigger responsibilities;
  • Maintaining Discipline in the workplace; and
  • Retaining talents

Workplace Learning Professionals play a vital role in organizational growth and success. To be effective, they need to be properly equipped to take on their roles of training and capacitating the workforce.

ExeQserve is an HR consulting company based in the Philippines that offers Effective Training Designs and Development Course. The three-day Course on Effective Training Designs and Development is designed for workplace learning and performance (WLP) practitioners who see the need to refine or strengthen their competency in training design. It will cover all the key elements of the training design process, using the ADDIE (Analysis-Design-Development-Implementation-Evaluation) Model of Instructional Systems Development (ISD).

Learning sessions will be highly interactive and practical.  Participants will be provided opportunities to work in small groups to apply learning to develop immediately utilizable outputs following the building blocks approach.

LEARNING OBJECTIVES:

At the end of this 3-day workshop, the participants are expected to be able to:

  • Explain the shift from traditional classroom training to WLP perspective in addressing learning needs of individuals and business needs of organizations, and its implications on the training design process.
  • Apply key principles and conditions that support adult learning to the training design process
  • Contextualize the design process in the broader Instructional Systems Development Framework
  • Develop terminal and enabling learning objectives following a set of criteria using Bloom’s Taxonomy of Objectives as reference
  • Formulate process/session objectives that are aligned with and supportive of the terminal and enabling objectives
  • Develop a learning evaluation plan that adheres to the principle of “performance agreement”
  • Determine and organize content areas and learning events using either task – centered, problem centered or topic – centered structure
  • Apply a set of guidelines in selecting most appropriate team composition and logistic support requirements to implement a training design
  • Consolidate the elements of a training design in a coherent format using a Training Activity Plan template
  • Review a training design for completeness and coherence using a Course Design Quality Checklist
  • Identify techniques for developing learning materials

Many organizations make the mistake of equating performance evaluation to performance management.  A real performance management system promote performance improvement while a performance evaluation system provides data at best but mostly only promotes compliance among performance evaluators. An effective one promotes organizational or team alignment.

Team Alignment means that people see a line of sight from organizational goals to individual performance targets and that they are being equipped to give maximum contribution to the realization of said goals.

ExeQserve is an HR consulting company based in the Philippines that offers Performance Management Systems Development Training. ExeQserve Consultants believe that the measure of a performance management system’s effectiveness is general improvement in employees’ performance. If the system can’t do this, it is not worth the time and money invested in it. For performance improvement to take place however, users must use the system and tools according to their purpose. This can only happen if the users accept the role they play in the performance management scheme and know exactly how to use the available tools for performance management. These we believe are the causes and effects that we must address if we are to implement a useful performance management system that is aligned with the company’s strategic initiatives.

ExeQserve also offers HR consulting service on Performance Management System Development and Implementation.

The Trainer’s role is crucial in facilitating learning. Two important skills must be demonstrated; presentation and effective facilitation. To help enhance trainer’s competence in delivering training, ExeQserve Consultants designed a two-day program aimed at refreshing and strengthening their training skills by deepening their appreciation of concepts and theories of learning and equip them with new knowledge and tools they can use in conducting training. ExeQserve is an HR consulting company based in the Philippines that offers Presentation and Facilitation Skills Training.

To ensure maximum benefit from this intervention, we are dividing the group into 3 teams on Day 2 to give them enough opportunity to demonstrate what they learned and get useful feedback from 3 coaches and their fellow participants.

General Objective

At the end of the workshop, the participants are expected to enumerate and describe necessary skills in conducting training and facilitating learning

Specific Objectives

At the end of this 2-day workshop, the participants are expected to be able to:

  • Describe the necessary preparation for delivering presentation
  • Explain what they can do to make the four cornerstone of presentation work in harmony
  • Explain some of the most important learning theories
  • Demonstrate Deductive and Inductive Facilitation of learning
  • Simulate techniques in presenting and facilitating learning.

Methodologies

To ensure learning this seminar-workshop will utilize the following:

  • Lecture- discussion
  • Group activities and workshops
  • Group and individual presentations
  • Structured learning experience
  • Learning games and exercises

Employee engagement is not just a recent HR fad or buzz word.  If there is one management practice that is predicted to be one of the most important drivers for business success in the 21st century, it is employee engagement.

There has been a multitude of extensive research and studies on why Employee Engagement is important but HR practitioners and business leaders are perplexed that despite Happy Fridays and other fun activities instituted in the workplace, people are still disengaged and are clawing their way to performance and productivity.  They fail to understand the broader concept of what get employees engaged and what truly matter. ExeQserve, with the pool of our sought after training consultants, offers this Employee Engagement Training which will provide participants with the right skills and tools to increase employee engagement.

Key Learning Outcomes: 

By the end of this highly interactive 1-day workshop, participants will be able to:

  • Understand background and contexts for Employee Engagement
  • Define what Employee Engagement is
  • Learn and identify the drivers of Engagement based and drawing from latest scientific studies an research
  • Create a clear pathway to increasing own engagement and that of the organization

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