Communications
Writing is both an art and a skill. ExeQserve’s Art & Science of Effective Business Writing Training is indispensable for attaining competence in both the imaginative and technical aspects of writing. This workshop guides participants in enhancing their writing abilities, enabling them to produce impactful letters, emails, and reports that yield desired outcomes and foster positive relationships. Read more…
ExeQserve offers English as a Business Language Training in the Philippines
A program to help you become more proficient in the English language.
English is a borrowed language for Filipinos. Yet, it is considered our primary business language. This presents a challenge for people in the workplace. Communicating is not merely a matter of sending messages. It is also about being able to use a borrowed language proficiently, whether one is writing or speaking. Read more…
Conducting meaningful conversations requires both art and skill.
Combining principles of grammar, style, and form, this workshop will lead learners to develop their conversational competence so they can communicate in everyday situations that require the use of business English. Read more…
Communication is the basis of all human interaction and for all group functions.
Every group must take in and use information. A group exists because of communication, exchanging information, and transmitting meaning. All cooperative action is contingent upon effective communication, and our daily lives are filled with one communication experience after another. Read more…
Business presentations are both art and science.
It is Art because it is a product of human creativity; a skill learned by study, practice, and observation. And it is Science because it is a methodological activity, discipline, or study; general truths, laws or principles; ability to produce solutions. Read more…
Professional and Personal Effectiveness
Results orientation is a mindset.
Some people are programmed to be result-oriented, and others must recognize the need to be one. Achieving result orientation requires awareness of one’s current mindset and how it may hinder one from achieving results. Read more…
The quality of work depends largely on the quality of thinking.
Empowering employees to make decisions to improve work requires that they are capacitated to apply logical, critical, and creative thinking skills. They need to learn the concept and develop this knowledge into practical skills that they can apply in the workplace. Read more…
In this 8-hour “Effective Stress Management Workshop”, participants will be provided with the ability to identify characteristics of resilient people, as well as practical tools and techniques you can implement to help you take control, increase your resilience and minimize stress. Read more…
People are naturally creative.
Would your organization benefit from employees who are creative and who are constantly in pursuit of the most innovative ways of doing things? Would it not be great if employees keep coming up with ideas your company can use? Wouldn’t it be great if they can make things better, faster, and at a lower cost? Wouldn’t it be great if your people keep on coming up with ways to sell more and generate more profit? What if there is a way to make all these happen? Wouldn’t be a worthy investment of time, money, and effort? Wouldn’t it be great? Read more…
Successful managers are leaders. Leaders effectively initiate and facilitate change. They come from a position of personal integrity and credibility. Their power to influence others comes from their successful journey towards self-mastery. Read more…
Organizational Strategies are only effective when they are operationalized.
This happens when Leaders are able to understand what they need to do, to achieve organizational objectives and create plans to direct their resources toward the implementation of strategies, initiatives, and eventually, achievement of goals. Read more…
This course will introduce participants to systems and systems thinking. We will consider the merits of looking at wholes, rather than unconnected parts, and we will explore ways in which the learners can make use of the nature of systems…Read more…
The office administrators, whether they are managers or assistants are the thankless workhorses of an organization. They need to be effective, efficient, resilient, and capable of demonstrating grace under fire. Read more…
It is a 2-day workshop focused on exploring a human-centered process for innovation that can be applied to product, service, and business design. This process is visual, tactile, and experiential where participants will be encouraged and empowered to bring out their creativity in designing innovative solutions for the benefit of internal or external customers. Read more…
We all know resilience is an important trait. People mistake resilience for the ability to endure hardships. It’s more than that. Resilience is succeeding despite hardships. Successful people and companies are resilient. Read more.
Coaching is exponentially better than training!
When you engage in a coaching relationship, your chance of improving is much higher than say attending a training or a seminar. The problem is, are you going to wait for someone to coach you, or are you going to seek it? And when you do, how do you make the most of it? Many successful talents recognize the value of coaching. Read more…
This is an 8-hour training course intended to develop the mindset of Completed Staff Work (CSW) among staff. Its main goal is to change how employees understand their work by reframing the value proposition of doing CSW. Read more…
Data plays a crucial role in businesses today in providing insights, stories, and benchmarks for future decision-making. Through data visualization, complex raw data is simplified by presenting it visually, making it easier to highlight trends, patterns, correlations, and surface significant data points that might not easily be seen in raw data. Read more…
In this workshop, you’ll explore the key EQ skills—Self-Awareness, Self-Management, Social Awareness, and Relationship Management—through real-world examples. You’ll also assess your current EQ level and create a personalized plan to enhance your emotional intelligence. Read more.
This program is divided into four comprehensive courses, each focusing on a key aspect of financial literacy. Together, they form a holistic approach to money management, ensuring participants are well-rounded in their financial understanding. Read more.
Project Management
Two-day Project Management Fundamentals Training in the Philippines
This course provides coverage of the essentials of Project Management and facilitates an understanding of the concepts and principles throughout the project lifecycle. More than just understanding the concepts, an experienced Project Management Professional (PMP®) will help the participants relate them to real-world situations. Read more…
The 2-day Project Management for People Leaders Training that is offered by ExeQserve in the Philippines is a management development course that aims to address the knowledge gap in project management by senior managers and corporate executives. The course covers project management principles, processes, and tools & techniques which participants can readily apply. This course is a combination of instruction and team-based exercises. Read more…
Project Management Planning and Control is a one-day course offered by ExeQserve in the Philippines. It is a course in the successful management of project scope, time, and cost—all of which must be closely defined, monitored, and controlled (the theory of constraints). The course covers how to successfully plan and control a project, including selected PM processes from the PMI Integration, Scope, Time, and Cost Knowledge Areas. Read more…
HR Related Programs
Hiring is everything. A wrong hire can be expensive and hard to correct if it ever is correctable. It is for this reason that managers need to be careful about their hiring decisions. This is not easy when candidates are putting their best foot forward and go to great lengths including lying to win the much-coveted job. Read more…
HR is not a department;
it’s a shared responsibility between the people in charge of HR and the ones who are directly responsible for their performance, the Line Managers and Supervisors. To think that this is not true is to risk having disjointed efforts to align people with organizational goals. Read more…
Workplace Learning Professionals play a vital role in organizational growth and success. To be effective, they need to be properly equipped to take on their roles of training and capacitating the workforce. Read more…
The Trainer’s role is crucial in facilitating learning.
Two important skills must be demonstrated; presentation and effective facilitation. To help enhance trainers’ competence in delivering training, ExeQserve Consultants designed a two-day program aimed at refreshing and strengthening their training skills by deepening their appreciation of concepts and theories of learning and equipping them with new knowledge and tools they can use in conducting training. Read more…
Conflicts are an integral part as well as a consequence of living in society. Whether in our professional, family, or social environments, we are likely to face numerous conflicts, some having happy endings while others may be potentially disastrous to us. Read more…
This workshop provides participants with an understanding of what job analysis and job descriptions are and how they support an organization’s strategy. Read more…
Interviewing plays an integral role in the process of candidate selection. Finding the right person to fill a given position at an organization requires a good amount of calculated risk, because not only does it cost to hire an employee, but even higher if you hire the wrong employee. Read more…
Competency Development
It has become increasingly important to be able to objectively assess the competency of personnel within an organization, whether for reviews, interviews, promotion, or performance management, as some typical examples, to assess their technical capability or define talent and high potential. Read More…
The mindset of global companies about Performance Management is changing. In its October 2016 article, “The Performance Management Revolution, Harvard Business Review reported that companies Adobe, Junifer Systems, Dell, Microsoft, Delloitte, Accenture and PwC, among others dumped their annual performance reviews and restructured their performance management system. Read more…
Hiring is everything. A wrong hire can be expensive and hard to correct if it ever is correctable. It is for this reason that managers need to be careful about their hiring decisions. Read more…
Some jobs are too important for the organization to be left vacant or filled by anyone but the best-qualified persons. This is the reason why organizations must continuously strive to build a deep bench of talents who can take over if and when a key position becomes vacant. Read more…
It has become increasingly important to be able to objectively assess the competency of personnel within an organization, whether for reviews, interviews, promotion, or performance management, as some typical examples, to assess their technical capability or define talent and high potential. Read more…
Sales and Sales Management
Persuading customers to part with their money may not be easy, but the actual process is a straightforward one. Whether one is selling to business or individual customers, the rules remain the same. Identify targets, understand customers’ needs, then sell the benefit of your products, handle objections, and then close the sale. What happens as the process progress spells the difference between selling and not selling. Read more…
We at ExeQserve together with our pool of training consultants here in the Philippines offers this course on Key Account Management which focuses on building the Account Managers’ skills and competencies with the ability to effectively manage their key accounts. It also aims for the participants to learn and understand the basic processes and competencies behind key account management. Read more…
Negotiating is something we do every day. We negotiate when we buy, sell, and deal with our peers, customers, managers, suppliers, friends and even family. Superior Sales Professionals, in particular, need to hone their negotiation skills to promote collaboration, shift perspective and understand where each party is coming from in order to develop a win-win agreement. Read more…
What does being a salesperson mean today?
Not too long ago, being a salesperson meant persistence and the ability to push a product to a market that, more or less, trusted the salesperson. Not anymore! With the onset of this new age of information, we have witnessed the rise of a more informed, more opinionated, and more empowered marketplace. Read more…
Planning is one of the most important activities for any professional. Planning prevents us from wasting a lot of time, money, and resources in carrying out our work. Sadly, however, this activity seems to be ignored by many salespeople. The result of this is mediocre or even poor sales performance. Read more…
So, you’ve finally met the client face to face.
What do you do now? Most inexperienced salespeople immediately jump into their presentation without understanding what the client needs, how the client will perceive you or your product, and, worse, if the client is actually qualified to purchase your product. Read more…
ExeQserve’s “Superior Sales Force Management” is a dynamic training program that specifically addresses the unique aspects of managing a sales force. Read more…
Customer Service
Customers turn to a wide variety of platforms to get in touch with their service provider or the company they purchased a product. According to the Social Strand, 13% of customers contact companies via e-service (web, social, chat), 18% via email, 29% through writing or in person, and 40% of customers prefer to contact a company by phone. Read more…
Managers play a very important role in ensuring that the organization is able to serve customers well. They put in place mechanisms to avoid complaints. They are responsible for seeing to it that there is a system in place, and that front liners are equipped and empowered to help complaining customers if they are unhappy with the service. Read more…
A good customer service program should inculcate in the mind of every employee the importance of what they do in making the customers happy. It should also impress on the need to continually look at the company’s service process and make continuous improvements in order to keep up with or exceed customer expectations. Read more…
When an employee hears the words Client/Customer Service, there should only be one thought that would come to mind: the Customer is the MOST IMPORTANT PERSON. But is that what happens? Most often, clients are often regarded as interruptions. Clients then are at a loss for whom to approach, while some do not care. This doesn’t seem right. Read more…
Organizational Development
Recent studies have shown that an organization is likely to achieve its goals if everyone in the organization sees it and can imagine the steps to get there. This is the reason why many companies craft their Vision, Mission, and Core Values statements. ExeQserve, an HR solutions provider that operates in the Philippines, offers this Visioning Workshop in Manila and around the Philippines. Read more…
As your organization prepares itself for the challenges of the coming years, the need to establish a strong strategic plan becomes apparent. In order to come up with an effective plan, management recognizes the need to seek the help of a facilitator who can help guide the organization’s management through the stages of the planning process. Read more…
Some people mistakenly assume that performance management is concerned only with following regulatory requirements to appraise and rate performance. However, appraising performance is ONLY ONE PART of the overall process (and perhaps the least important part). Read more…
Brainstorming combines a relaxed, informal approach to problem-solving with lateral thinking.
It encourages people to come up with thoughts and ideas that can, at first, seem a bit crazy. Open Space Technology is a workshop design tool to use when situations include a diverse group of people who must deal with complex, and potentially conflicting material in innovative and productive ways. Read more…
Leadership and Management
Great managers recognize the importance of employee engagement in achieving organizational success. When employees are engaged, they feel profound connection with the company, take ownership of its goals and do their best to contribute to its success. When they are disengaged, they sleep-walk through the day or act out their unhappiness. Read more…
Investing in the development of leaders is the best investment an organization can make.
Leaders fulfill key responsibilities that could spell the difference between success and failure. It is therefore critical that they are equipped with the right set of knowledge, skills, attitudes and habits (K.A.S.H.) to carry out the responsibility of mapping the organization’s future, developing strategies to get the organization there and actually making it happen. These are seldom done through sheer leadership talents. Read more…
If you want to build a high-performance organization, you need to equip your managers and supervisors to build high-performance teams.
High-performance teams are capable of delivering results; the individual members are accountable and committed to goals and strategies. There’s high-quality communication that allows members to manage complexities, respond rapidly to the needs of the company and the customers, and make high-quality decisions. Read more…
In an effective organization, employee developmental needs are addressed.
Developing in this instance means increasing the capacity to perform through coaching and mentoring, giving assignments that introduce new skills or a higher level of responsibility, and improving work processes, or other methods. Read more…
Most people involved in organizational change experience a kaleidoscope of emotions. Regardless of the reason behind the change, feelings of anger, resentment, anxiety, resistance, sadness, and excitement are common at different points in the change process. Feelings of fear often run rampant. Read more…
Organizational Strategies are only effective when they are operationalized. This happens when Leaders are able to understand what they need to do, to achieve organizational objectives and create strategies to direct their resources towards the pursuit of goals. Read more…
People are the most complex of all resources that a manager or supervisor has to deal with. In order to work effectively with people, managers must learn to adapt their style to a particular person’s current situation and disposition. Managers must learn how and when to choose directing, coaching, supporting, and delegating. They must also develop the skills on how to effectively carry out each of these styles. Read more…
Problems and decisions are part of day-to-day life in any organization. Equipment breaks down. Sales performance does not meet the target. Customers complain. Work gets delayed. The collection extends beyond the due date. And people violate company rules. As Murphy’s Law states, “Anything that can go wrong will go wrong”. Read more…
One of the biggest complaints about most organizations is meetings… they waste too much of our precious time. This is bad news for organizations. Meetings are important because that is where an organization’s culture and climate perpetuate itself. Read more…
Peter Senge described Personal Mastery as “the discipline of personal growth and learning” (The Fifth Discipline, p.141.) And why not? Leadership Starts with Leading the Self. The self is the ground zero of everyone’s leadership journey. A lot of the reasons why people fail to lead come from their failure to model leadership behaviors. And behaviors come from our ability to manage our selves. Read more…
As the workforce evolves, organizations must adapt to the needs and expectations of a new generation, Generation Z. Born between 1997 and 2012, Gen Z is characterized by their strong desire for meaningful work, focus on personal development and reliance on technology. Read more…
Leaders serve as role models for their teams, demonstrating the desired behaviors and work ethic, and setting the standards for others to follow. When leaders embody the company’s values and culture, it reinforce those qualities throughout the organization. Effective leaders empower their employees by delegating, providing autonomy, and encouraging innovation. Read more
So many leaders today are not performing at their best because they have not yet embraced a culture of change for themselves—they are now in charge of leading men and women in an organization with very tall ambitions for itself. Read more
Team Building
Performance comes from confidence, confidence comes from competence, and competence comes from the repeated performance of desired practices.
Teams succeed because members develop empowered thinking. That led to creative confidence. This creative confidence helps produce quality collaborations that lead to better systems and processes. Read more…
ExeQserve is an HR consulting company based in the Philippines that offers Customized Team Building workshops. Our facilitators can design training programs based on your organization’s expectations, chosen theme, or preferred time and venue. We make do with what you have, and we make it work. Below are just some team-building events we’ve facilitated in the past. Read more…